Thank you to our Sponsors
I have a Beosound Moment connected to a Beovision 7 surround set-up through a Beolink Converter. When playing Tune-in or Deezer radio, the Moment automatically stops playing after around 30 minutes of playing and the whole system shuts down to stand-by. Does anyone know what the problem may be - is there any kind of stand-by timer that might need to be deactivated in the Moment's settings? The dealer does not have an answer...
Thanks in advance for your help!
I only know about an option that set the Moment to go in sleep mode after 24h of continuous playing, the option is deactivated by default.
Location: Brittany - France
My B&O Icons:
I think you have a 30 min sleep timer in your BV7 or BLC activated. I have seen similar on BeoVision 11 when integrated with BeoSound Moment. But I do not remember where to deactivate this sleep timer in TV menu of BeoVision 7.
I have exactly the same problem having a Beosound Essence connected to a Beovision 10 through a BLC. Music stops playing after 20 minutes. Did you already get an answer to the problem?
Switching off is somewhat linked to the beolink settings of the essence. If you uncheck the "integrated setup" flag (settings -> beolink -> link to other products) the system will not shut down
Kind regards
reto
I think you have a 30 min sleep timer in your BV7 or BLC activated. I have seen similar on BeoVision 11 when integrated with BeoSound Moment. But I do not remember where to deactivate this sleep timer in TV menu of BeoVision 7.
I have a BV11 and a Beosound Moment. I used to have a NL/ML Converter involved in the setup, but that is now removed. Since then BV11 goes to standby at regular intervals. Beosound Moment is integrated through product integration in the BV11 menus. Moment is using the BL3 speakers connected to the BV11.
Any suggestions?
Location: Sweden
My B&O Icons:
The sleep timer on my BS Moment was always deactivated, but the problem existed. Subsequently, I simply reset the whole Moment and configured everything again and the problem has disappeared. Seems to be a software bug/problem...
Subsequently, I had a visit by a B&O technician who reconfigured the converter and performed some software upgrades. The problem with Moment's switching off after 30' has never reoccured since then. However, I am not satisfied with the Moment as I experience minor problems all the time, e.g. the sound volume adjustment wheel stops working, or the display no longer shows the content being played. After resetting the Moment, the problems go away and everything is fine again, however I am tired of having to perform the reset every other month. While the B&O hardware is still great, the software element still seems to be their weak point.
Subsequently, I had a visit by a B&O technician who reconfigured the converter and performed some software upgrades. The problem with Moment's switching off after 30' has never reoccured since then. However, I am not satisfied with the Moment as I experience minor problems all the time, e.g. the sound volume adjustment wheel stops working, or the display no longer shows the content being played. After resetting the Moment, the problems go away and everything is fine again, however I am tired of having to perform the reset every other month. While the B&O hardware is still great, the software element still seems to be their weak point.
Major software update för Moment is expected Week 10. There is another thread regarding that on the forum.
Location: Sweden
My B&O Icons:
You must be logged in as a BeoWorld member to post replies to forum threads.
Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.
Become a Member