Beosound moment light bleeding

8 replies
IA
IA64
Bronze
159 posts
Posted December 5, 2019 at 13:23 GMT
#2130346

Hi guys, I received my besound moment few months ago but I was in the middle of relocating for good. So yesterday, I unboxed everything ( from dealer ) and to my surprise the screen has clouding and light bleeding on the edge. 

 

Attached some pictures for your reference. Is there anything I can do about it? Is this even normal or does it qualify for repair ? 

 

Thanks

Engineering since ever...
mbolo01
mbolo01
Bronze
2046 posts
Posted December 5, 2019 at 15:59 GMT
#2130347
It does qualify for repair. I’ve never seen that on mine so far.

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
S(
StUrrock (archived2)
Bronze
991 posts
Posted December 5, 2019 at 23:30 GMT
#2130348

I bought a BeoSound Moment.

It was a moment of madness.

S(
StUrrock (archived2)
Bronze
991 posts
Posted December 5, 2019 at 23:30 GMT
#2130349

I bought a BeoSound Moment.

It was a moment of madness.

IA
IA64
Bronze
159 posts
Posted December 6, 2019 at 00:12 GMT
#2130350

Would you please elaborate? 

Engineering since ever...
LA
laseralex
Bronze
254 posts
Posted December 6, 2019 at 03:44 GMT
#2130351

I have two Moments; one does this, while the other does not.  I moved the one with the bleeding to the office where I never operate in the dark.  With room lights turned on it is not at all noticeable, so I haven't concerned myself further.

My B&O Icons:

Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Level.png Beosound-Level.png
Beosound-Essence.png Beosound-Essence.png
Beosound-Balance.png Beosound-Balance.png
Beosound-A5.png Beosound-A5.png
Beosound-2.png Beosound-2.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A6.png Beoplay-A6.png
fansastic
fansastic
Bronze
813 posts
Posted December 6, 2019 at 07:32 GMT
#2130352
Hi,

I’ve checked mine and no actual bleeding noticeable. When I made a picture, slightly bleeding is showing.

I had my tablet replaced after it was first only repaired. After the first repair the screen was bleeding more, particularly when I twisted the screen very softly (holding both ends and turning it slightly counter wise). Turned it in again as the screen was fixed to tight into the outer case. Fixed the issue but after a while the tablet died on me and was replaced with a new one.

If the bleeding is noticeable with the naked eye I would return it to get repaired.

IA
IA64
Bronze
159 posts
Posted December 12, 2019 at 14:34 GMT
#2130353

Hello,

 

Dealer was able to replace my beosound moment. Now I have a bigger issue. I can't get it to work. I tried resetting and restarting but I'm getting the following issue although I have a working internet connection both through WIFI and LAN.

 

Engineering since ever...
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