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Hi!
I got a second hand Beosound moment, and the soundheart resets correctly. However the jukebox does not. I've tried multiple tries to perform a hard reset on the jukebox, (from the config screen, or having it coupled to the Soundheart) but they all end up in a state where the tablet seems to be with the previous configuration.
I tried to load my own Deezer, TuneIn and DLNA content, but Deezer fails to load.
Has anyone experienced something similar?
Cheers!
F.
I have the same issue. Factory reset from menu ends up with a grey warning sign showing an exclamation mark. Same story if I try to perform a software update.
UPDATE
After some fantastic help from members of the forum, and some guidance from the wonderful staff of the Helsingborg store, I decided to send the unit to repair.
However, due to covid restrictions I waited a couple of months, but left the unit connected. I checked it sporadically, but today, when I picked it up and reconnected it THE RESET SCREENS APPEARED! I did the initial configuration and the unit seems to be parsing my collection from deezer correctly. I've not tried to reset it to see if this was fixed via an update, but I'm really glad this happened!!!
So, if you are stuck in the same problem, I recommend you to try again today!
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