I’m on same software version of the JukeboxSoftware version of Soundheart for me is2.2.34978.4941285The inner circle on my Moodwheel is greyed out, how does yours show up? Login to view image
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Beosound Moment - DLNA artist covers & moodwheel
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Engineering since ever...
Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.
Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.
Well before the upgrade I didn't have this white dot it wasn't functioning at all. I will add content to my DLNA as my music library is emtpy ( complete reset ) and my Deezer account doesn't contain any favorites whatsoever. I will test and get back to you.
Engineering since ever...
Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.
Out of curiosity, when you add media to your library, does fetching mood work? Because If gracenote is not working I'm not sure how it's detecting the genre.
This used to never show up prior the update.
Engineering since ever...
I’m not sure how it works exactly but the gracenote issue (license issue probably) is effecting the personalised music only, so no moods include your dlna or liked deezer music. Also there are no artist impressions anymore, due to the licensing with gracenote.
The mood collection you see in the information page is only for the two outer rings, a change that was introduced lately and is leveraging Deezer, maybe it was the first step to get rid of Gracenote.For the inner ring that is related to both your DLNA content and your Deezer favorites, the Moment used to query Gracenote before it broke.Out of curiosity, when you add media to your library, does fetching mood work? Because If gracenote is not working I'm not sure how it's detecting the genre.
Location: Brittany - France
My B&O Icons:
Hello all,
I have stopped asking about a fix and the main reason is that I feel they are mocking me. Even if they don't know in which stage (if there is one) is the development of a fix why they don't ask their programming team? They should know...
Funny thing is that I bought the moment for the moodwheel feature. It never worked correctly. I have even participated in an interview which had as a goal to "see" how people interact with their moment. Moreover, I am selling mine cause there is nothing that can beat Roon. I have a big collection of music files and I have never been so amazed about the way an application manages my library.
In addition I have stopped using deezer as a streaming service...I now use tidal. And the last nail on the coffin is that since then I have never bought a new device from B&O, I always buy second hand....at least you know if they do what it is written on the box!!!!
Been a while this topic has been discussed (and not many people care anymore).I did not find the energy to contact B&O support once more. Anyone out there still chasing them?On top of the known problems I noticed that the artist picture from deezer is also missing when you look at the “page” with the songs playing. It appears only a second and then goes blanc. Anyone noticed this also. It used to show the artist picture that is playing.As said many times, such a shame the Moment features are not fixed, as this is the last real beosound of them all and I just do not want to part with it. But it feels not good that there are major flaws in its software. Both artist albums and moodwheel really do add to the whole experience. Maybe B&O should make the software open source to a forum linked development team. Then they can reprogramm it to full usage again. I would financially support such a initiative! Ok I’ll stop dreaming, but why not. Maybe this topic can be rediscussed by Michael and Co on the Beotalk Podcast. 😁
Thanks for resurrecting this thread as I was about to purchase a Moment from a dealer. Having read through this entire thread I won’t be doing that now. I also liked and considered the BS5. What a shame these products just aren’t supported properly. Simon.
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