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FYI
I've been using my Moment from the beginning as an "Audio master" without speakers linked to my NL/ML "videoMaster" representing my BeoSystem 3.
It's had no problem maintaing that configuration for several years through multiple rebuilds and factory resets due to other issues.
Funny I did it too today .... asking them to be transparent if no fix will ever be released. To summarize their answer: Support does not know where the fix stands.Reached out to B&O Support fro an update on the Gracenote fix:
Location: Brittany - France
My B&O Icons:
I asked them same sort of question and copied their answer in earlier post. 😁So we can conclude the fix is somewhere between we are working on it and we do not know anymore. Lets keep positive and hope for the fix.Funny I did it too today .... asking them to be transparent if no fix will ever be released. To summarize their answer: Support does not know where the fix stands. BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
Just contacted B&O Support again and unfortunately the fix is NOT on their radar. Agains earlier promises.
If B&O is listening, please do give is an fix for the moodwheel / gracenote issue! It couldn't be that hard?!
So if you own a Moment, please contact B&O support also and let's try to get them to fix the issue.
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Thank you for getting back to us. I'd be happy to continue assisting you with this matter.
As of now, the update necessary to correct the Moodwheel situation has not been developed nor released yet. We're deeply sorry to learn you're still having this issue. Please note that we must wait for our development team to address this issue as soon as they can. Note that we have a large list of other issues on the many other platforms we have created that require the same attention and may be of greater importance. We thank you for your patience and cooperation thus far and I hope you find this information useful and our service satisfactory. Please take care and enjoy your day.
Should you require any further assistance in the meantime, please do not hesitate to contact us again.
Kind regards,
I'm chasing regularly too, no good news so far. It's a pity to own a 2k € brick :-(
Location: Brittany - France
My B&O Icons:
Is it me or the new update solves the issue with the moodwheel ?
Did you have a new update for the Moment? Which version are you on? Checked mine and no new update and no fix for Moodwheel.Is it me or the new update solves the issue with the moodwheel ?
Is it me or the new update solves the issue with the moodwheel ?
Did you have a new update for the Moment? Which version are you on?
Checked mine and no new update and no fix for Moodwheel.
Same here, no update available.
Hello, I'm on 2.2.3.3903.
Moodwheel is working fine.
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