Igadiz wrote:

NO, you are not the only one.

I have many issues with the Moment.

Mood wheel, at the best of times, only gives me the inner circle, and at worst, the whole wheel is greyed out.

It has not been capable of databasing my NAS. In the month I have owned it, the best it has managed is 18% then errors galore.

It has trouble synchronising with my Deezer account.

WISA to BL18’s and 19’s constantly dropping connection (have given up on WISA altogether)

Screen freezes and blacks out while top and boton of screen flashes white.

I joined the Beta program in hope of some improvement alas, no joy.

Seriously thinking on returning it for a full refund.

I have tried WIFI and Ethernet connections.

I use a Seagate 4TB USB 3 drive attached to my Linksys EA9500 router,

After many reboots, and resets, it managed to sync with my Deezer account but for some reason, it started again The NAS seems to have sync and is now updating and Enriching my DLNA collection as we speak (now at 52%). But, it has done that before (just never got to sync beyond 18%).

If it reaches 100% I will update whether the wheel works or not.

WISA is a no go, It takes forever to find the speakers and when it does, it works for a little while but it soon starts dropping connection to the speakers. I have given up trying. Login to view image

Well, after a whole month of trying, I was advised to leave the back plate out, and the system in configuration screen until all synchronisations have finished.  

After many resets, I managed to get it pass 18%. And this time, it got through it all without a hitch, it took several hours for the BeoSound Moment to process all the data to 100% but, it seems to have worked. 

It reports a massive Deezer collection which, is not right, I don’t have that many artist and albums in Deezer but, I do have some 180000+ tracks in my NAS. I think that somehow, (don’t ask...) it has confused my NAS collection with Deezer. Or maybe, it has looked at my NAS collection and done something similar to Apple’s Music Match. Whichever, my collections are now synchronised... Alas, the mood wheel is still not working and only the inner circle is selectable. 

I hope the screen freeze was a one off and due to the many resets I took to get it going.

WISA  is still a no go, and together with not being able to use the mood wheel as intended, an the massive line in Tv sound sync delay of well over 2 seconds, it makes the Beosound Moment practically useless .

I am very disappointed

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Igadiz wrote:

 

Well, after a whole month of trying, I was advised to leave the back plate out, and the system in configuration screen until all synchronisations have finished.  

 

After many resets, I managed to get it pass 18%. And this time, it got through it all without a hitch, it took several hours for the BeoSound Moment to process all the data to 100% but, it seems to have worked. 

 

It reports a massive Deezer collection which, is not right, I don’t have that many artist and albums in Deezer but, I do have some 180000+ tracks in my NAS. I think that somehow, (don’t ask...) it has confused my NAS collection with Deezer. Or maybe, it has looked at my NAS collection and done something similar to Apple’s Music Match. Whichever, my collections are now synchronised... Alas, the mood wheel is still not working and only the inner circle is selectable. 

 

I hope the screen freeze was a one off and due to the many resets I took to get it going.

 

WISA  is still a no go, and together with not being able to use the mood wheel as intended, an the massive line in Tv sound sync delay of well over 2 seconds, it makes the Beosound Moment practically useless .

I am very disappointed

 

 

 

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You can turn the delay down to 30ms under Beolink and delay. When I had my  Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great.

/Jacob 

Weebyx wrote:

You can turn the delay down to 30ms under Beolink and delay. When I had my  Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great.

 

/Jacob 

The problem with connecting the Tv to the Moment’s line in is that the sound, comes more than 2 seconds behind the images. When I bought it, I was hopping for the BeoSound Moment to replace my BeoSound Core as the main system. Incidentally, The Core does a grand job with its line in sound input, the picture still arrives before the sound but, is just by a few milliseconds and is hardly noticeable. Not sure why the Moment has such a massive delay. 2 seconds when the speakers are wired, and about 5 seconds if the speakers are in WISA mode (unusable in any case, as it constantly drops connection).

The only reasons left to keep it, are the mood wheel and it’s superb looks. Alas, no joy there with the wheel nor WISA which was, in actuality, the main reasons I bought it.  

Igadiz wrote:

Weebyx wrote:

You can turn the delay down to 30ms under Beolink and delay. When I had my  Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great.

 

/Jacob 

The problem with connecting the Tv to the Moment’s line in is that the sound, comes more than 2 seconds behind the images. When I bought it, I was hopping for the BeoSound Moment to replace my BeoSound Core as the main system. Incidentally, The Core does a grand job with its line in sound input, the picture still arrives before the sound but, is just by a few milliseconds and is hardly noticeable. Not sure why the Moment has such a massive delay. 2 seconds when the speakers are wired, and about 5 seconds if the speakers are in WISA mode (unusable in any case, as it constantly drops connection).

The only reasons left to keep it, are the mood wheel and it’s superb looks. Alas, no joy there with the wheel nor WISA which was, in actuality, the main reasons I bought it.  

But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used.

/Jacob

Weebyx wrote:

 

 

But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used.

/Jacob

Even with delays set at minimum in my SkyQ, my tv and the Moment, the picture still comes a couple of seconds before the sound. It is basically unusable for TV sound. Like I said, the Core does a much better job.

I have correspondence with Lyle regarding the mood wheel.

I quote:

”This issue you are experiencing is with the service that provides the Mood data to us, and not the software itself.

We and our partner has been trying to solve for some time now and without success. Our team is not creating a new solution to repair this functionality for the outer too rooms.

We expect to have the new solution available in the beta in 3 weeks, and in the meantime the partner could also solve at there side.

(This is the topic that is holding us back from releasing the beta)”.

Fingers crossed a solution will be found soon.

Igadiz wrote:

 

Weebyx wrote:

 

 

But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used.

/Jacob

Even with delays set at minimum in my SkyQ, my tv and the Moment, the picture still comes a couple of seconds before the sound. It is basically unusable for TV sound. Like I said, the Core does a much better job.

I have correspondence with Lyle regarding the mood wheel.

I quote:

”This issue you are experiencing is with the service that provides the Mood data to us, and not the software itself.

We and our partner has been trying to solve for some time now and without success. Our team is not creating a new solution to repair this functionality for the outer too rooms.

 

We expect to have the new solution available in the beta in 3 weeks, and in the meantime the partner could also solve at there side.

(This is the topic that is holding us back from releasing the beta)”.

Fingers crossed a solution will be found soon.

 

I know the delay is unacceptable, and that is also why I have sold my Moment. Now I just need to figure out what to do next.

/Jacob

@Martin keeps suggesting the Auralic Aires Mini.  I might try their Aires LE instead, because it actually *looks* like it belongs in a BeoStack.  Plus you can drive the LE with Roon, which will partially fulfill the "mood radio" software that was in the Moment.  It isn't perfect, to me none of those more-of-the-same algorithms really work well anyway, but it's a stab at it.

My BeoSound Moment is going to the service centre for a Jukebox replacement, hopefully this will resolve some of eh issues I am experiencing.

I shall keep you guys posted when it returns.