BeoSound Level left/right channels reversed

13 replies

i am in the same boat. I bought the gold/wooden version last week and immediatelly noticed that the stereo image on songs that i know very well sounds awkward. The left/right channel test tracks (either from Youtube or Apple Music, streamed to the Level via Airplay) resulted in the following: 

  • The “left channel” voice was coming from the wooden fret, slightly to the right of the center (the Level was set on the table with the speakers towards my face and touch controls on the top)
  • The “right channel” voice was coming from the wooden fret, slightly to the left 

the same tracks played from the iPad inernal speakers were coming from the correct side and much more obviously away from the centre.

It seems that with Level it was not just the left/right orientation being wrong, but the stereo separation is very compressed. Not that i was expecting the same stereo separation as from a proper 2-speaker stereo system, but I was still somewhat disappointed. 

An unrelated issue is that the last step in setting up GVA/chromecast in Google Home app always fails with “connection failed”, even though the google home app always “sees”/finds the Level as a new device. I tried in 3 different wifi networks, in 5ghz as well as 2.4gHz, with an iphone and android phone, factory reset more than 20 times, always the same error in the final step. B&O support was useless, telling me that the iPhone cannot be used with Google Home and that the setup can only work with an android phone (!?) - the latter didnt work either. I gave up and now have a device without GVA and without bluetooth streaming (GVA set up seems to be a prerequisite for bluettoh streaming?).

yaccobo wrote:

It seems that with Level it was not just the left/right orientation being wrong, but the stereo separation is very compressed. Not that i was expecting the same stereo separation as from a proper 2-speaker stereo system, but I was still somewhat disappointed.

Hi yaccobo,

Yes, I agree that the stereo width is not great in the “standing up” orientation (the primary way I listen to it), but the left/right reversal was more surprising given that the speaker driver arrangement is so clearly left/right.

yaccobo wrote:

An unrelated issue is that the last step in setting up GVA/chromecast in Google Home app always fails with “connection failed”, even though the google home app always “sees”/finds the Level as a new device. I tried in 3 different wifi networks, in 5ghz as well as 2.4gHz, with an iphone and android phone, factory reset more than 20 times, always the same error in the final step. B&O support was useless, telling me that the iPhone cannot be used with Google Home and that the setup can only work with an android phone (!?) - the latter didnt work either. I gave up and now have a device without GVA and without bluetooth streaming (GVA set up seems to be a prerequisite for bluettoh streaming?).

I have not tried to set up GVA. Like you, I was disappointed that setting up GVA is a pre-requisite for bluetooth pairing - this seems illogical to me. The nice man at the Oslo Sentrum store said that I would only have to use the Google Home app to enable bluetooth and can then delete the app. I might try that later today, but in all honesty AirPlay is fine for me and the vast majority of my guests.

Have you tried connecting the BS Level via Ethernet when setting up Google Home?

What was the error message?
Hi folks,

A few days ago my BeoSound Level’s software was updated from ver 1.6.25000.10334 to ver 1.7.40060.11443

Unfortunately, the left/right channel reversal was not fixed. Still waiting.
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