BeoSound Level left/right channels reversed

13 replies
LA
Offline
lawrencejmcook
BronzeFounder
Posted October 24, 2021 at 15:54 GMT
#2159964
I couldn’t resist any longer - I treated myself to a BeoSound Level in gold tone with wooden fret. Apart from the annoyance of setting it up without activating GVA (no non-GVA in stock at the dealer) I love it.

With every new piece of B&O that I buy, I play a playlist containing both test and music tracks, to properly assess the sound quality. With the BS Level standing on edge, I was surprised to find that left and right channels are reversed.

Has anyone else noticed this?
E(
Offline
Edmabu (archived2)
Bronze
Posted October 24, 2021 at 16:09 GMT
#2159965

Really ? 

in what Song can we Check it? 

LA
Offline
lawrencejmcook
BronzeFounder
Posted October 24, 2021 at 17:05 GMT
#2159966
Thanks for the response.

It’s a Denon test Cd that has separate Left and Right voice recordings.

After I get home tonight I’ll see which way the “sparkles” pan on ELO - Confusion.
trackbeo
Offline
trackbeo
Bronze
Posted October 24, 2021 at 18:49 GMT
#2159967

Edmabu wrote:
in what Song can we Check it?
Courtesy of @LuffeDK in another thread: 

LA
Offline
lawrencejmcook
BronzeFounder
Posted October 24, 2021 at 22:49 GMT
#2159968
Thanks for sharing that, trackbeo. That sounds incorrect as well (the wrong way round). I’m sending music to the BS Level via Airplay.
LA
Offline
lawrencejmcook
BronzeFounder
Posted October 25, 2021 at 09:57 GMT
#2159969
I’ve just reported the issue to B&O via the iOS app.

I would be grateful if other BS Level owners could try playing that YouTube link or other known left/right segregated track to see whether this is a common issue or an isolated one. Thank you in advance.

Lawrence
LA
Offline
lawrencejmcook
BronzeFounder
Posted October 27, 2021 at 08:47 GMT
#2159970
I reported the issue to B&O via the iOS app (“Contact Support”) on Monday and Tuesday this week. I haven’t even received an acknowledgement.

I’ve now emailed them directly to see if that makes any difference.
LA
Offline
lawrencejmcook
BronzeFounder
Posted October 28, 2021 at 14:47 GMT
#2159971
Whilst B&O Support did respond after I directly emailed them, I took the BS Level back to the Oslo store where I bought it. The kind man who originally sold it to me discussed the matter with Support.

Apparently it is a software issue affecting all BS Level speakers, and will be fixed in an update.
Hiort
Offline
Hiort
Gold
Posted October 28, 2021 at 15:05 GMT
#2159972

lawrencejmcook wrote:

Apparently it is a software issue affecting all BS Level speakers, and will be fixed in an update.

Insane that something like that slip through on a premium product.....

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
LA
Offline
lawrencejmcook
BronzeFounder
Posted October 28, 2021 at 15:09 GMT
#2159973
Hi Hiort,

It looks like a few products were adversely affected by the latest updates, E.g. Harmony losing Chromecast, BS35 losing IR. Looks like regression testing did not receive sufficient focus.
or
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