Beosound Essence Mk2

26 replies
Rudiriis
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Rudiriis
Bronze
Posted September 25, 2015 at 12:02 GMT
#2049643

Hi

I have upgraded all my link rooms to Beosound Essence Mk2

Does anyone know how to set like bass, treble and mono/stereo ??

The Setup app has none section for this.

I have asked the Support in Struer 3 times now, but gets no response at all (very bad support !)

Best regards Rudi

DA
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Davefarr
Bronze
Posted September 25, 2015 at 12:21 GMT
#2049644
Rudi, who have you tried to contact? My experience is that when you contact the correct department, you get a very fast response and help. Have you tried your dealer?

I would have thought changes to these settings would be done via your streaming source (Deezer, Spotify etc.) which is where I do it for my A9 etc. I'm not sure you can do this directly as an Essence string.

Dave.
Rudiriis
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Rudiriis
Bronze
Posted September 25, 2015 at 22:46 GMT
#2049645
Hi Dave

It is sent to bogo@mailgb.custhelp.com, the mail address that responded to my request at the web.

br Rudi
P(
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petrosbeli (archived2)
Bronze
Posted September 25, 2015 at 22:55 GMT
#2049646

Hi Rudi,

at this phase the BeoSound Essence does not have any options/settings for manually configuring the bass, treble, etc...

Br,
Petros

Millemis
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Millemis
Bronze
Posted September 25, 2015 at 22:58 GMT
#2049647

Best use the webmail on the B&O website - costumer service -> contact.

How do you know the mailadress, when you did not get response❓

Did you ask your dealer the same question?

MM

Location: Flensborg————Danmark

DA
Offline
Davefarr
Bronze
Posted September 25, 2015 at 22:59 GMT
#2049648
As I said though, my understanding is that you need to do this via your source, not the Essence.

Dave.
Millemis
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Millemis
Bronze
Posted September 25, 2015 at 23:02 GMT
#2049649

I would not be surpriced, if it can be done by connecting an ir-eye to the unit using the beoremote.

MM

Location: Flensborg————Danmark

Rudiriis
Offline
Rudiriis
Bronze
Posted September 26, 2015 at 18:15 GMT
#2049650
I did use the web - the mail was shown in the auto response
Rudiriis
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Rudiriis
Bronze
Posted September 26, 2015 at 18:17 GMT
#2049651
Well, the source is the Essence
DA
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Davefarr
Bronze
Posted September 26, 2015 at 19:12 GMT
#2049652
OK, I'll rephrase - from the control device that you use e.g an iPhone, iPad etc. you can change all settings from there, my understanding is the Essence per se can't do that.

Dave.
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