Beosound Core connection issues.

3 replies
S(
SammyD (archived2)
Bronze
10 posts
Posted September 7, 2020 at 16:27 GMT
#2143269

Hello everyone!

 

I've recently bought an ex demo Beosound Core to help in the modernisation of my old Beolab system.

I've come to set it up, I get the white light, then the Amber flashing, then the steady blue.

I can see the device on my Bluetooth connections and connect to it for audio, I can also see the device within the B&O app and it asks if I want to configure it. I click continue and from then on I'm stuck in a loop of "connecting to product" and "retrieving WiFi list failed".

Could anyone PLEASE help on what I'm doing wrong, I've done a full reset, I've uninstalled and unpaired and now I'm just stuck with a very expensive piece of black plastic and flashing lights!

Thanks

Sam

 

 

mbolo01
mbolo01
Bronze
2046 posts
Posted September 7, 2020 at 17:41 GMT
#2143270

If not already the case, could you connect it via Ethernet for the setup as a first step to isolate if the problem is with the WiFi (in the Core or in your environment)?

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
JA
Jaffrey
Bronze
529 posts
Posted September 7, 2020 at 19:29 GMT
#2143271

Yes. That would be my recommendation as well to try setting up via Ethernet and update the software etc if any. 

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