Millemissen wrote:

That is the reason why Carolpa reacts as he does.....I fully agree with him.

I heard from the first sales he has ordered his first Ferrari 👍 

Hi Francois, did you need the Service tool to reload the firmware ? I must say that It does kind of go against the spirit of the Forum to want to charge. If you have a reasonable amount in mind I would pay a small fee. I have an Beosound 5 Encore with the same issue. If this doesnt solve the issue, do I then get my money back ?

Hello,

Maybe you have a USB HDD attached with too many songs? That's the initial cause of my problem.

I think the maximum has to be between 40 000 and 50 000 songs.

If you approach the limit, the system is freezing, you have to delete some albums from the HDD and try to rebuild indexes.

Often, the solution is to reset factory settings but, sometimes, it fails with a strange result, for example, no more network.

Even if the network, cable... everything is OK.

There is no need to pay anything, it was kind of a joke because I didn't get any help (including B&O retailer!), I was able to give networks lessons to the other saying ... did you test... yes, it's done, it works!!!

So, my solution is not really what you can call that but the  result of strange manipulations and the hazard.

As often.

So, here it goes:

- you need a cordless USB keyboard. The one of your PC if you have.

- put your BS5 in  service menu, go to "settings", then press >>, <<, >>, <<, GO, then select "Maintenance"

- insert the dongle of your USB keyboard in the USB port of your BS5 Encore

- select REBOOT and Go.

That's all folks!

Normally it runs fine.

I really don't know why, don't ask me, it's not logic for me or if I have an explanation, it's not clear at all.

The idea is that the system failed and to force it to reboot correctly, you have to change something in the hardware configuration.

Maybe you can try a USB mouse if you don't have a keyboard, it probably runs with anyhing else than a HDD plugged in this port while rebooting.

And, double check your HDD with Windows. If you have errors, it may cause problems.

Empty the bin also.

Try all that and tell me if it is succesful.

Bon courage.

Best regards,

François

Francois00 wrote:

it was kind of a joke

Francois00 wrote:

- you need a cordless USB keyboard.

what is the problem?

Carolpa wrote:

Francois00:

it was kind of a joke

Francois00:

- you need a cordless USB keyboard.