Just try a recovery. In most cases that will help. Not logical, but effective. 

Beobuddy wrote:

Just try a recovery. In most cases that will help. Not logical, but effective. 

Beobuddy what do you call 'recovery"? I have reboot or restore factory settings. I didn't see your recovery procedure.

Thanks for a little help more!

Notwithstanding the factory restore, you could go into the service menu and set the network settings there, open a command  window (CMD in the run... menu item on the main windows menu) and try to ping www.google.com. If that works, then the rest should do - if it doesn’t, the repair the network connection. If no luck there, then factory restore (assuming your network is actually connected!)

I’ve had several occasions where changing settings inside menu’s didn’t work. Customers or servicemenu. Didn’t work. 
So, the recovery option was finally solving the network issue. Assuming that cables, router settings are checked.
Recovery can be chosen at the start when the BS5 is powered, or via service menu. Music will be saved.  

linklink

To get to service menu, you need to connect a mouse and keyboard to your BS5 (or sometimes just a mouse, depending on what you need to do).  Then, you select "service menu" from the BS5 (go to "settings", then press >>, <<, >>, <<, GO, then select "Maintenance", then select "service men").  After you select "service menu" from the BS5 menu, the BS5 display becomes a computer monitor which shows the Windows XP screen which you can then control through mouse and keyboard.  I use a wireless keyboard/mouse combo that I normally use with my laptop so I just plug the keyboard's bluetooth dongle into one of the USB ports, go to the service menu, and then you're in windows.

Hope this helps,

Stan

You're mixing things up.

Stan is right on how to enter the servicemenu from the BS5 (with the BM5 as black box).

The Beosound Encore isn't a Beosound 5. So, about which product are we actually arguing?

You might try first some kind of netanalyzer or enter your isp modem/router, to see which ip-adres the BS encore.BS5 has been given.

link I've always talked abaut Beosound 5 Encore, that's the product I own.

I've searched it on my network before you suggest me to do it and din't find it.

Of course, that's THE problem:  DHCP has been desactvated, I don't know why, it's impossible to reactivate it with the BS5 Encore tools and impossible too to enter a valid IP address.

And no IP address + no DHCP = no network connection, nothing to see in the net analyser.

Nothing was changed in my router and all other equipments are OK. You can read me? So, it works.

Now I think there is two solutions:

- trying to solve the problem connecting a laptop with tools.

- throw the Beosound 5 Encore to the bin.

I prefer the first one.

Thanks for your help.

Best regards,

François