Beosound 35 and Deezer/Tunein

6 replies
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DavidSJones76 (archived2)
Bronze
Posted May 12, 2018 at 14:36 GMT
#2107146

Hey guys,

I hope you are all well.

I recently bought a Beosound 35 and it's great, especially when connected to multi-room. However, that is the only way I can listen to it, because it wont let me login in to either my Deezer or Tunein accounts. It just says "Sorry login failed"

It means I cant access my content just through the 35. I mostly listen multi-room, so this is not a big issue, but I just wondered why I can't login to Deezer or Tunein. I am entering the right details too, before any one asks lol.

Can anyone help?

Thank you in advance

David

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cboudier (archived2)
Bronze
Posted May 13, 2018 at 12:40 GMT
#2107147
Hey David

Congratulations on your BS35, it’s a great piece of B&O art 🙂

Long ago, mine did that too, and If I remember correctly (it’s not sure...), a reset to the factory settings solved the issue.

Is the latest software installed?
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DavidSJones76 (archived2)
Bronze
Posted May 13, 2018 at 14:16 GMT
#2107148

Hey,

Thanks for your post. I've done several factory resets to try and resolve this and nothing changes.

The update version number I have is 1.4.311. It says my BS35 is up-to-date. 

Any ideas?

BTW you're right that it is an awesome bit of kit 

Thanks in advance

David

Beofan67
Offline
Beofan67
Bronze
Posted May 15, 2018 at 18:56 GMT
#2107149
David wrote:

The update version number I have is 1.4.311. It says my BS35 is up-to-date.

Any ideas?

BTW you're right that it is an awesome bit of kit

Thanks in advance

David

He David

No problems with tunein or spotify with my BS35. But the beo app tells that my sw is also up to date with version 1.16.20033.xxxxx

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cboudier (archived2)
Bronze
Posted May 15, 2018 at 21:30 GMT
#2107150
David wrote:
The update version number I have is 1.4.311. It says my BS35 is up-to-date

I’m not at home now, but I agree with Beofan, this doesn’t look like the latest release...

Is your B&O account (cloud) ok ?

Did you use the Beotool app to check its state?

EDIT : mine is also 1.16.200.33.xxxx
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DavidSJones76 (archived2)
Bronze
Posted May 16, 2018 at 12:58 GMT
#2107151

Hey guys,

Thank you so much for taking the time to respond.

I thought it would be an issue with my BS35 not having the correct software version. 

No matter what I try though, it all says my product is up-to-date. Using the app or doing it via its IP address all have the same result.

I contact the support section on Bang and Olufsen page the other day asking about this, but i'm still yet to hear back from them.

Thanks again guys.

Take care,

David

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