Yes, all signed in correctly. Have removed and re added all my products and still getting the same across all of them. Beoportal not ready. 

I was having trouble last year and couldn't figure out the problem.  I eventually put all my devices on static IP addresses with designated google DNS (8.8.8.8) and everything started working fine.  The problem was probably my firewall or my PiHole DNS filter.

Anyway, perhaps try setting a static IP address and known-good DNS?

James1980 wrote:

Yes, all signed in correctly. Have removed and re added all my products and still getting the same across all of them. Beoportal not ready. 

I was having trouble with BeoPortal last year and couldn't figure out the problem.  I eventually put all my devices on static IP addresses with designated google DNS (8.8.8.8) and everything started working fine.  The problem was probably my firewall or my PiHole DNS filter.

Anyway, perhaps try setting a static IP address and known-good DNS?

Thank you fir your reply, sadly my limited IT knowledge means it’s of little practical use to me! Is that something I should be able to do myself?  

It's certainly something you can do yourself if you don't mind learning a little about networking.  I know I'd have trouble teaching my 81-year-old father to do it because he has no patience with technology.  But if you don't mind learning something new, it's pretty straightforward and I'd be happy to teach you.

Can you be more specific about the troubles you're having?  Best to make sure that the problems are somehow network-related (though I suspect they are.)

I’m getting regular dropouts when using tune in, sound vanishes, but the products appear to still be playing in the app. Switching to another station and back again solves it. I’m at a loss and so is the support desk. After seeing beoportal in red on the app I thought this may help if I fixed it. 
thank you so much for offering to help.