BeoPlay V1 'dead' after software update

19 replies
RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 11:52 GMT
#2046382

Dear fellow forum members,

Yesterday I performed a software update on my BeoPlay V1 using the USB stick method. I used this method because the V1 kept giving an network error, as well wired as wireless. The procedure seemed te be successful as I saw the progress bar actually move.

BUT..... after the update my V1 won't start up anymore. I only see the BANG & OLUFSEN text in the right corner, but the V1 won't react on any remote control command at all. When I shut the V1 the screens blanks, but the green power LED keeps slowly blinking.

Anyone any idea what could be a solution here??

Ruud Hornman

C(
Offline
Chris (archived2)
Bronze
Posted August 16, 2015 at 11:59 GMT
#2046383

Did you remove the power completely from your V1, and connect it again after a minute. 

RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 12:06 GMT
#2046384

I did remove the power, but maybe not long enough, so I will try that again.

RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 12:14 GMT
#2046385

No, unfortunately no solution.

As soon as I plug in the cord again, the power LED starts blinking and choosing TV on my remote control gives me only the BANG & OLUFSEN text.

S(
Offline
Sal (archived2)
Bronze
Posted August 16, 2015 at 15:52 GMT
#2046386

Is there a PINCODE on the V1? If so, you might try to start entering numbers of the PINCODE at the B&O screen?

RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 16:20 GMT
#2046387

I never used a pincode myself. Is there a chance that that the software update has introduced one? And is there a default 'factory pincode"?

S(
Offline
Sal (archived2)
Bronze
Posted August 16, 2015 at 16:25 GMT
#2046388

RHornman wrote:

I never used a pincode myself. Is there a chance that that the software update has introduced one? And is there a default 'factory pincode"?

I was just grasping at straws when I thought of the possibility of a PINCODE. I highly doubt that the SW update would have suddenly introduced one.

Have you unplugged the V1 and left it disconnected to the mains for a while (ie. >30min). I'm just wondering if it needs a true "reset" and the only way to be sure is to leave it off the mains for longer than a few moments.

 

RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 16:28 GMT
#2046389

Thank you for participating in my frustration!

I have tried leaving the set unplugged for an extensive time (over 1 hour) and I have tried to leave it on with the B&O screen. In the latter case the V1 simply turns off automatically after some time and shows the blinking green LED again.

M(
Offline
mjmedlo (archived2)
Bronze
Posted August 16, 2015 at 16:45 GMT
#2046390
Sounds like the software didn't take.

Try to factory reset?
RH
Offline
Ruud Hornman
Bronze
Posted August 16, 2015 at 16:50 GMT
#2046391

That is what I was trying to do, but I really haven't got a clue how to do that! Any idea?

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