Add to that details of all software upgrades available for all products. The decision to upgrade any product, for e.g DVB (consumer) or general software (dealer visit) would be made much easier if B&O provided the details of any improvements to customers rather than shrouding them in mystery.

I couldn't agree more. I'm going to write B&O to see if I can't squeeze some information about the software update out of them.

I thought this happened automatically on-line but the remote control app for IPad tells me to update the software on the TV . Confused.

The following issues were resolved with version 1.0.4.31549 released on 9th July 2013

• No stations found on DVB-C after SW update to 1.0.3.30552 which was released on 3rd May 2013
• Black screen when watching channel with HbbTV
• Vertical line on screen on multiple sources
• Problem when using wireless delay if changed from wireless to wired setup
• Wi-Fi packet loss while signal strength is excellent and TV is unresponsive
• SmartTV - 'LOADING..' on screen during YouTube streaming
• Short sound mute when entering teletext after update to 1.0.3.30552 which was released on 3rd May 2013
• Freezes and reboots when displaying photo from NAS
• No teletext while HbbTV is running

Thank you so much Keith. 😁

Keith Saunders wrote:

The following issues were resolved with version 1.0.4.31549 released on 9th July 2013

• No stations found on DVB-C after SW update to 1.0.3.30552 which was released on 3rd May 2013
• Black screen when watching channel with HbbTV
• Vertical line on screen on multiple sources
• Problem when using wireless delay if changed from wireless to wired setup
• Wi-Fi packet loss while signal strength is excellent and TV is unresponsive
• SmartTV - 'LOADING..' on screen during YouTube streaming
• Short sound mute when entering teletext after update to 1.0.3.30552 which was released on 3rd May 2013
• Freezes and reboots when displaying photo from NAS
• No teletext while HbbTV is running

Keith,

Why is is this information kept from general consumers? Or is there some outlet (web site?) where we can glean it?

david707 wrote:

Why is is this information kept from general consumers? Or is there some outlet (web site?) where we can glean it?

B&O has always run a very controlled business environment and expects B&O dealers to supply such information where required, but most dealers either do not have the time or do not keep themselves up to date with the various changes mainly because there are so many.

They have always come from the principle that the customer should not need to know about such things, I guess that is where B&O and I disagree..

In my view, B&O gives their dealers a lot of extra work by not providing such data via their public web site, but they are likely to say that they want customers to visit the dealerships with their problems, which is fine, if there is one near you !! Whilst most dealers provide good customer/technical service they are fundamentally trying to sell products and it can be very time consuming for them to answer technical questions not linked to previous or future product sales. 

B&O have made their business decision on this subject and whilst many may disagree with it, they are unlikely to change particularly with the on-going reduction in headcount.

I have the BV11 and use the Homemedia function quite a lot to watch .mkv movies. The BV11 has never been able to show subtitles (e.g. .srt or .sub) but a couple of days ago it worked on one movie. Has anyone noticed this? Was this part of the latest SW update?