mbolo01 wrote:

Hiort wrote:

I have raised a case through the app.

FYI: At least for me, raising cases through the app does not work. While the process seems to complete OK with the App, B&O never receives my cases, so I'm now using the web support contact route, B&O seems to be aware of the App issue for raising cases and told me a fix will be available in future release ...

Thanks for bringing this up. I have now entered the new issue via web support.

Coming back to my M5 problem, I got more feedback:

"It appears to be an issue that appeared at that time that seems to be impacting certain customers. Whether this was introduced by the firmware update in question or a different factor outside of our ecosystem is still under investigation by our software development team though considering the overally rarity of the issue it would appear to not have been the firmware update itself. In either case, though, our software team is working on an update to resolve this issue to ensure your speaker returns to proper functionality."

Hiort wrote:

Just got the following message from B&O support regarding my registered ticket:

Thanks for the update!

"Certain customers" 😭

I really don't think this is an issue related to only a small amount of users, got the same issue with my 2 M5s, basically making them unusable for me.

Network itself seems fine, I'm running a meh network and have exceptional good performance everywhere, the device itself confirms this

I really don't understand how a premium brand can go so lightly over a total function breaking issues like this

/edit 07/02/2021: I notice i'm actually on a neer FW than stated by the topic starter, I'm on 1.24.41628.167401182

My logs are also full with these:

12. 1. 2021 23:59:43

* Authentication server unreachable, stopping Google Cast!

12. 1. 2021 23:21:08

* Network state: down

12. 1. 2021 23:16:33

* Network state: down

12. 1. 2021 23:15:40

* Authentication server unreachable, stopping Google Cast!

12. 1. 2021 23:15:37

* Deezer: Login failed - error(name='Error: Service Unavailable', message='Can't connect to Deezer services')

12. 1. 2021 23:15:36

* on_getDeezerToken: Can't get data from Deezer service, status: 1, code: 0

12. 1. 2021 23:15:23

* Network state: down

12. 1. 2021 23:14:38

* Authentication server unreachable, stopping Google Cast!

Did the tech send you any m5 firmware update files in the end? if so , can you share please? THX