BeoPlay M5 connection drops - partially solved

5 replies
B(
bib_gourmand (archived2)
Bronze
16 posts
Posted April 30, 2019 at 06:27 GMT
#2122530

This is for anyone having wireless connection issues with their M5.

I was fighting these for over a year now, ever since I bought the device. Had it sent back twice to B&O, last time they didn't even bother to open my package and just told me it's my Wifi's fault.

Of course it wasn't - it never is. I eventually figured out I could create error logs on the device and download them to my PC. From those logs I was able to see that the device started to stream music via AirPlay and eventually just switched to Line-In for no apparent reason. I had connected a record player to the M5, but it was never powered on when the M5 lost connection.

Meanwhile I was told by B&O support that the "line in" always has precedence over wireless connections, and that it is recommended to plug out any line-in devices during wireless connections, even when they are not powered on. Took my over a year to figure that out. What a hassle! I hope I can save anyone some time with this.

The M5 and a Horizon 40 TV were (and still are) my first steps into the B&O universe. I am not a hifi purist, I accept that B&O is a design decision. But I can't really understand/accept that both devices are so faulty and seem "beta" in many aspects. Is this the case with all B&O products? Or just bad luck?

Cheers.

Hiort
Hiort
Gold
3593 posts
Posted April 30, 2019 at 07:04 GMT
#2122531

I have an M5 and it works well for me.

It´s good that you finally figured out what was wrong in your setup.

It seems like a design decision from B&O (not too clever though) so no real fault in that sense.

 

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
Beobuddy
Beobuddy
BronzeFounder
4178 posts
Posted April 30, 2019 at 16:25 GMT
#2122532

As it seems, the M5 works as it should be. You can't hold B&O responsible when you connect a third party on Line In. Especially when you connect a record player with probably an extra pre-amplifier which amplifies any signal it gets.

At the M5 setup there is an option to adjust the level on which the M5 has to response. 

Mine works here for the past 17 months almost 24/7. The only problem I have is the occasional loss of connection with my Essence Remote. A remote reboot via the B&O app solves that issue within a few minutes. This took me also some time to figure out what or which was the cause of this (M5 or Essence). I can live with the solution as I realize that an average household gains on the number of BT devices, which likely causes some disturbance occasionally. 

Location: Utrecht

Quite a challenge to achieve "Less is More" while having the Beovirus.
T.W.G
T.W.G
Gold
2925 posts
Posted May 1, 2019 at 09:07 GMT
#2122533

@bib_gourmand: Congrats for finding the cause and my respect for your persistence!

B(
bib_gourmand (archived2)
Bronze
16 posts
Posted May 1, 2019 at 15:10 GMT
#2122534

Yep, understood that now. But I can hold B&O's poor support and documentation as well as my dealer responsible for months of hassle without anyone (!) telling me that this might be a cause. Of course I told them about my setup in detail.

Anyway, thank you for all the information!

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