What a lousy treatment.

Not only B&O sold hundreds of headphones with an serial error they KNEW about - they now even send preowned replacement units.

This is shady.

UPDATE: 

I received actually a brand-new-in-box Black H8. Finally. Great communication finally - from Kasper at B&O customer support and from Stefanie @ return support. I won't lie - it took me dozens of mails and it felt like I have been pushed around, but I guess I was persistent enough and the couldn't beat my arguments about the firmware upgrade per S/N. This, aaaaand I did make much noise in my emails. :/  They did send me a black one, looks great - see pics below. 

Now the practical points: they do need burn in but I took them straight away out for shopping. Not-a-single-dropout! It's the H7 stream stability we are talking here. Well done B&O. They came with newer fw that shows battery capacity in iphone - but not the latest that enables sound EQ control from iOS app. So I did the update and the order in my universe has been restored.

Interesting fact that these have also been sent from Germany (Service partner Arvato distribution GmbH) and not from Denmark. They have been shipped by UPS that is - as another Swede mentioned here - extremely user unfriendly but they do the job.

That was my story with B&O RMA. As I said, you need to stay on your course and B&O will respect the BT-dropout issue by replacing your H8:

Having used my replacement pair they are much better from a BT point of view - much more stable and almostt no dropouts.  The high pitched noise from the ANC has gone although a squeal can be provoked by touchng the centre of the speaker when the ANC is switched on.

I doubt that replacing faulty headphone with reconditioned is illegal but it has not made me feel that B&O have any great commitment to me as a customer. The fact that they might send a new pair if you show great persistence does't improve my perception.  

Following on from my recent experience with the waranty repair of my Beovision 10 I have decided that I will not be spending any more money with B&O as there are other companies who show rather more commitment to customers and seem to be able to produce rather better quality items.

Just got an email from my dealer that there are two brand new H8's waiting for me with serial numbers well above the fixed versions. Going on a trip next week, so will get some real testing done.

Hope these are up to the quality they should be 😁

leosgonewild wrote:

Just got an email from my dealer that there are two brand new H8's waiting for me with serial numbers well above the fixed versions. Going on a trip next week, so will get some real testing done.

Hope these are up to the quality they should be

That's good news. Two pairs? One for the GF?

She likes shiny stuff 😎

leosgonewild wrote:

She likes shiny stuff

Of course. She's a girl!

I hope your H8s work out well for you. For what it's worth my late serial number pair have so far worked perfectly.

Changed my broken A2 for a A1 combo. So now I have some nice stereo portables on the balcony. Time for a beer 😁

Out of curiosity, after which serial number do the hardware improvements apply?

leosgonewild wrote:

Changed my broken A2 for a A1 combo. So now I have some nice stereo portables on the balcony. Time for a beer

Enjoy!