New firmware update. version 9.0.7. Enable support for Beoplay app.

What? Mizroni, this is absolutely insane and unacceptable. I sent my H8 in earlier this week – I was also experiencing bluetooth dropouts and high pitched noises in the right ear. I will let you know how it goes for me. What the hell is B&O thinking?

Loutza wrote:

New firmware update. version 9.0.7. Enable support for Beoplay app.

Mirzoni wrote:

The replacement H8 came by UPS today. It's a pre owned factory refurbished pair.

Reception dropouts still present, one hinge is loose - this is audible with every step as a small crack, and the cardboard box is a disappointment. You buy B&O products for several reasons and I just can't see any of those in this replacement. These are going back. :/

I'll try to post some pictures. Wonder if any one else got such a replacement?

I have sent numerous emails to B&O customer service, B&O return service, even exchanged a number of messages with B&O Facebook-based customer service - and no clear answer from B&O apart from Kasper at B&O cust-support apologizing for not getting the hardware upgraded headphones. Feels like they have been sending the hot potato around. 

Anyhow, I understand that this RMA has been elevated so I should expect "one of the big guys" contacting me next week.

I took these H8 to work yesterday and can confirm the dropout issue as well as the clicking sound on the left side hinge contact - even when chewing the gum. (?) Not what I expected really.

So yes - I am generally unhappy the replacement. Did not get the one with a "newer" s/n, got a poorly packaged, pre-used and refurbished h8 with the same and even some new symptoms. On the bright side at least one person at B&O has been trying to help - and that is encouraging.

Even the everywhere- advertised contact number does not work. Not an easy thing trying to communicate with B&O. 

Michael wrote:

Mirzoni wrote:

@Mikael, I presume you handled your RMA also via B&O in Germany? Any tips? :)

No, I live in Sweden (but I'm actually half German!). My retailer swapped them out for a new pair, no questions asked.

In the UK the dealers have been told that they cannot exchange B&O Play products (not sure if what happens if they were bought from the dealer) - they all have to go to b&O Play.

My faulty H8s have arrived in Germany for inspection but after Mirzoni's experience I cannot say I am hopeful. I sent mine in the original packaging and would be very unhappy to have a pair returned in the packaging shown above.

Mark wrote:

In the UK the dealers have been told that they cannot exchange B&O Play products (not sure if what happens if they were bought from the dealer) - they all have to go to b&O Play.

My faulty H8s have arrived in Germany for inspection but after Mirzoni's experience I cannot say I am hopeful. I sent mine in the original packaging and would be very unhappy to have a pair returned in the packaging shown above.

 

Doesnt sound good. The ANC feature have changed since my first pair of H8. I got them exchanged for a pair of new black ones that doesnt drop out - but it feels like the ANC is very different. When activated, the sound gets very 'thin' and sharp. I also feel a strange pressure that is very awkward compared to the older ones. The surrounding noise is removed but everything sounds very weird. I thought perhaps it was an issue with my pair, but perhaps they changed how ANC works in the MK2 editions. I usually disable it now since it sounds bad almost everywhere. Doesn't sound fun to perhaps have them exchanged for a pair of used ones. IF it is an issue with my H8´s.

I "H8" these problems :D

leosgonewild wrote:

When you say strange pressure, do you mean that they are tight on your ears?

 

The first pair of H8 I had was very comfortable, but second and third felt uncomfortable and tight on the ears. Close to painful 😉

No, when ANC is on, they start to filter the sound very hard (I guess) and this causes a big pressure on my ears, like when you take off with an airplane or dive. Yesterday I went through a tunnel with a train (as I usually do) and the H8´s put an extra, quite tremendous, pressure on my ears, compared to what I'm used to.

My H8s is not to tight physically, I think I've stretched them a bit (I usually do with all my headphones). 

That's truly horrific service. You should be refunded all of your money or given a brand new pair with a follow up phone call. Being offered second hand referred is an insult. These are £400 headphones not £15 ones. £400 is A LOT of money.

Come on B&O you can treat your loyal customers far better than this.

What are dealers options on the H8 and the problems or are you dealers frightened to comment on the dire situation?