Thibault wrote:

Wake up kids! B&O just released a software update for the H8!!! Can't wait to try it.

http://www.beoplay.com/support/product-support/support-beoplay-h8

Thanks for bringing the update to our attention.

The update tool says that the new software provides:

• Battery status icon for devices with iOS 7 and onwards.
• Improvement of the microphone performance for calls.

Still, I was hoping it might also provide some improvement to the bluetooth drop out issues, but having updated my H8s and ventured out for some testing I unfortunately have to report there is no improvement 🙁

Martin.

riverstyx wrote:

Still, I was hoping it might also provide some improvement to the bluetooth drop out issues, but having updated my H8s and ventured out for some testing I unfortunately have to report there is no improvement 🙁

Martin.

That is disappointing. I noticed that the bluetooth radio sounds are still persistent as well. This is an engineering fail. Can't understand how it passed by to production. The bluetooth radio should be isolated from the audio parts of the electronics. Now there is so much interference audible as light and annoying sounds in the headphones. (a bit like GSM-noise when you put a cell phone close to a speaker). 

The problem with drop out must be related to poor antenna design and/or weak buffer/cpu. This means there's two hardware design faults on H8 that I imagine is impossible to solve in software. A revised hardware is probably a must, I wonder how B&O will solve this, if they will solve this. I haven't tried the H7 yet but perhaps they are better, with a revised design. What worry me most is if B&O just decides to ignore the issue..

I noticed that the firmware went from 2.58 to 8.02 on my H8´s (and that the serial number over USB is ABCDEF0123456789, same on my Beolit 15).
I also updated the firmware on my BeoLit 15 that also had firmware 2.58, which my computer still tells me that it has, but according to the app it is updated to 8.11, strange :).

danielh wrote:

Downloaded and installed. Will do some testing later today and hope its better now :)

Finally, folks.  Range isn't the best but ~20' from the laptop and no cut outs which is a SIGNIFICANT improvement over original firmware.  Beware, though, plausible deniability at work: On the page where the "fixes" are enumerated, there's absolutely NO mention of the Bluetooth connectivity improvement.  In fact, the two items listed there seem lame to me.  

These phones now work as they probably should have.  The imbeciles at the "boutique" in Boston wanted nothing to do with these or me and offered a refund.  Imagine that?  I can--that's what you get when the shops are independently owned and there's no accountability to the corporate entity.  I guess the Danes don't get how their brand is tarnished by stupid franchisees.  Worse, Beocare went dark very early on but not before citing a very obscure entry on the product's FAQ page where there was no guarantee of compatibility with any type of equipment.  Shame on you B&O.  But I guess it pales compared to the debacle with VW diesels ;-)

I just got my second pair, the first one had an extremely high frequent noise when turning on NC (sometimes, not all the time)   And after a few hours playing from the new one the same noise occurred..

Does anyone else have this problem at all? Find it weird that it happens to me twice, when no-one else is mentioning this!? Bluetooth range has never been a problem, booth from my MBP15 (2012) or my iP6S 

I also get an occasional very high frequency noise when NC is on but not related to the act of turning it on. Not very often and short-lived but still annoying given the price of the headphones. It has occurred since the software update.

Following the update occasional dropouts have occurred but better than previously.

leosgonewild wrote:

Been waiting for this update to fix the Bluetooth issues. But they are still there. Guess I will have to return them 😕

Hi Leo,

I'm in exactly the same position. I had authorisation from beocare to send them back for exchange ages ago, but decided to wait as there didn't seem much point in exchanging them until they'd found a fix as reports here seemed to indicate the replacements people were receiving had the same problem.

Given there has now been a firmware update, and the problem still isn't resolved for me, I think it is time to try sending them back and trying a new pair.

Martin.

leosgonewild wrote:

Would be nice to know if they fixed it on the H7...

During my initial testing of the H7s in store, range seemed good, but I really need to take them outdoors to be sure as my H8s work okay indoors for the most part (I suspect because of the reflections from the walls of the room). Like Geoff said in his presentation regarding the BL90s, 90% of what you hear is the room, and I suspect it is very similar with regard to the bluetooth signal reaching the H8s antenna.

Outdoors I have to hold my phone in my right hand or I get dropouts with my H8s, and if I put my phone in my left rear trouser pocket, the dropouts are so severe that for every second of playback time, I get more silence than audio.

I'll ask if I can take the demo pair of H7s out for a walk next time I'm in my local store - they know me well enough to know I'm not going to do a disappearing act so I'm sure this will be fine 🙂

In the meantime I'm going to contact beocare again and sort out getting my H8s replaced.

Martin.