jonnyb wrote:

Aagh! Someone please help!

I placed an order early yesterday for the new H5 earphones. The order seemed to go wonky and I didn't get a confirmation email. I tweeted Beoplay and they said if I hadn't got an email then the order hadn't gone through.

So, I went to a retail store and bought some at lunchtime.

This afternoon, another set has arrived from my online order. So it had gone through after all!

So, I went to the returns page on the Beoplay website and you have to put in your order number, which I don't have because I never received an email and there was no documentation in the parcel. And you have to choose a product which I can't do because the H5 hasn't been added to the list of products yet! I've emailed customer support and they've just sent me a link to the page again! I'm going round in bloody circles!

Does anyone have a telephone number for BeoPlay customer support?

Apparently not. They told me they are separate operations. 

Might sound obvious, but have you checked your junk mail? A lot of confirmations for stuff I have bought on line seems to end up in there

Yes, I checked junk, spam and trash. Nothing there!

Lee wrote:

Why can't you just take the ones you purchased from the retail store back?

 

 

They told me I couldn't because I had opened them.