Did you check for an update, whilst having the cable connected - (and did the update)?

MM

How do I update if I cannot connect to WiFi but have a wired connection please?

Many thanks for your understanding

Andrew

When you say it has no wifi, what exactly do you mean? (with your A9 plugged in and turned on) :

1. You can't see it in your B&O app as a device? (that would be correct if you haven't set it up);

2. You can't see it in your iphone / ipad etc under the wifi menu?  If you have an iphone / ipad, when you tap > settings > wifi > what do you see?  do you see it under "set up as a new airplay speaker?"

when i view available wifi networks it doesn't appear.

when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it.

what does the network button at the base of the unit at the rear do?

Given that your wired connection is the same network as your wifi (where your iDevice is connected to), you must tap the plus in the upper left corner of the products screen/Bang & Olufsen app.

Then you have the option of choosing the A9 family

From there you set up the device (including updating) by choosing Products Settings -> Software.

MM

Andrewharvey wrote:

when i view available wifi networks it doesn't appear.

when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it.

what does the network button at the base of the unit at the rear do?

When i have pressed that before, i have used it to reset up a device, so it can set it up again, press it and see what happens (at this point nothing else is working). 

Issue resolved.

Item faulty so returned to vendor

Took opportunity to upgrade to a Mk4 - arrived within 2 days - up on wall - working - now covered in moon skin... beautiful

thanks for all who attempted to help diagnose.... 

Aussie Michael wrote:

Andrewharvey wrote:

when i view available wifi networks it doesn't appear.

when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it.

what does the network button at the base of the unit at the rear do?

When i have pressed that before, i have used it to reset up a device, so it can set it up again, press it and see what happens (at this point nothing else is working).