Andrewharvey wrote:

Hi

I need some guidance please,

I have a network of B&O a moment, 35, 3500 and Beolab 18

I have just bought a Beoplay A9 mk11

I can find it on bluetooth and connect to it but cannot see it as wifi device

This means B&O app cannot find it.

What am I doing wrong.?

Start it up....led flashes orange....press the only button and ked flashes blue and appears on bluetooth and makes a bing bong sound,

It never appears on my wifi

Please help!

Best regards Andrew

If you do a factory reset you will still need to set it up to your network via your B&O app

Here are some instructions if you might require them

https://bogob2b.custhelp.com/app/answers/answer_view/a_id/11605/loc/en_GB 

I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

I've tried factory reset but still no WiFi

Bluetooth yes WiFi no

Note no sound was emitted when reset as peraper lunkilink indicates -  it hasn't changed its name back to default in Bluetooth list either...

It's like it's not resetting properly

So Bluetooth has reset  it's ID back to default

No WiFi ....is it broken?

If possible try to connect via network cable!

MM

Andrewharvey wrote:

So Bluetooth has reset it's ID back to default

No WiFi ....is it broken?

Plugged a network cable in and it chimed but no B&O WiFi showing on my device