pinknails wrote:

I have the same problem, and I don¨t have the reciept. I think its because it's in retail mode https://www.beoplay.com/~/media/Relation_spots/Partner/How-to-update-to-retail-mode-for-A1-A2-Active-Beolit-17-and-P2-vers-3.pdf?la=en

But because I cant shut it off, I cant fix it. 

Any suggestions? 

Hi and welcome to Beoworld.

Just wondering how it got into ‘retail mode’?

If you did it yourself, you should know how to reverse it.

If not - have a look here:

Retail sounds like shop demo mode?

I am having this issue as well. I'm not sure if it's in Retail Mode -- I'm not sure why it would be as it has worked fine up until last night. Anyways, attempting to take it out of Retail Mode did nothing.  I'm stuck... I tried connecting via the app doing the volume trick by holding the + for 10 seconds, then simultaneously holding the - button to reset but nothing. It seems like my unit bricked itself.  

I believe the unit is past warranty. At this point, is it worth taking in to a B&O store?

I have a reply from Marco at B&O in case it helps anyone on here:

"Since the unit seems unresponsive and won't turn off, we recommend that you let the battery drain and then proceed with a Hard-Reset:
- Hard-Reset: Hold the Power button and connect the USB cable (connected to power) to the unit while holding the button."

I wasn't aware of this hard-reset function. I'm still waiting for my battery to fully drain to the point where if I press the power button the unit does not power on until I try this and will post back if it fixes the issue.

I performed the hard reset and let the unit fully charge but it’s still exhibiting the same issues. Again, the issues are:

Buttons do not function with the exception that I am able to power on the unit. I’m unable to power off the unit and pressing the Bluetooth button does nothing so I cannot pair the device.

Update: We tried connecting the A1 to a friend's Android phone and he was not able to pair. The unit seems to be bricked.

Guys, I had exactly the same problem, but after a few hours of experimenting, I have found a solution that did work for me. The process was as follows:

1. If you have the Bang & Olufsen application on your mobile device, remove the device from the list. If not, install the App, you will use it later.
2. Connect the A1 to the power source
3. Hold the power button for 25 seconds, along with the Bluetooth button, until the white light goes off (this works even if the device does not want to turn off as happened to me). Do not release at this point, wait for approx. another 5 seconds then release both.
4. Press again briefly the power button (without the Bluetooth button now) to turn-on, and you should hear the classic turning-on tone
5. Install/Open the Bang & Olufsen application. Register or log-in. Add the new A1 product and wait for the prompt to go to Bluetooth settings of the phone. At this point application itself induced the blue pairing light on the speaker, I did not press anything. The A1 suddenly appeared on the Bluetooth list and allowed me to pair.
6. Voila, the music was playing again as usual!

Now, it needs to be said that the speaker still does not behave properly. Whenever I need to turn it off, I still need to press the power button for 25 seconds. Sometimes, it goes on automatically, don't know why - BUT it works and allows me to play my music, so it is better than nothing.

Let me know if it works for you!