Millemissen wrote:

That is not the problem!

We (who have both) can still choose.

But those, who now (today/tomorrow) buy a NL-audioproduct first time, can't - they can only download the 'unfinished' new app.

MM

There is a tv - and there is a BV.

true, but is the BeoX app that bad?

And in what timeline we do have an even more acceptable version?

Since access to DLNA I'm using it. Before I just tested it. The more I use it the more I like it! That said I do still need other Beo apps to have certain functionalities, but do persons who buy today their first NL product need the same functionalities as in my complex system? I doubt it

Carolpa wrote:

true, but is the BeoX app that bad?

And in what timeline we do have an even more acceptable version?

I am not saying that it is 'bad' - it is just not finished, not nearly.

A 'timeline' - I wonder if they know that themselves. These things are complicated - this is about controlling the entire B&O portfolio.

MM

Carolpa wrote:

The more I use it the more I like it!

I agree with this statement, the X App is surely perfectible, but for Moment users it's the perfect companion that fill the gaps.

I face issues for sure, but 99% of the time it does the job for me.

Carolpa wrote:

true, but is the BeoX app that bad?

And in what timeline we do have an even more acceptable version?

but do persons who buy today their first NL product need the same functionalities as in my complex system?

Hi Carolpa,

really good questions.

Yes - the App is that bad, as I wrote in my posts before. Having vanishing devices of your setup is midly said disappointing. Having black tiles instead of artist covers is bad too and having a album collection without a alphabetical order of artists is not the cherry on top.

Regarding the second question. This is like rolling a dice. Nobody knows. Even B&O seems not to know, when they will finally get it done. B&O needed almost 2 years to fix the BS-Moment. The Apps (e.g. Deezer) on my Avant 1.Gen are still terrible to use. Now, some of us own a NG Avant and they face troubles as well - therefore forget that they will fix the 1. Gen - Apps. Now- Thomas is talking about weeks. How many weeks are acceptable?

to the 3rd - Just think of poor guys, who shoot a used essence mk 1. they can not even use the new App. Or buy nowadays a streaming device - a speaker, a beosound or a 35 for the first time, then try to use it with the new App only with all the said issues. How do you think - the customer satisfaction rate will be? How will it be for the dealership, who needs to explain these shortcomings to the new customers? Terrible. 

That said, I still don't like and understand this rollout-strategy. B&O decided to run over their customers. Regardless new or old! Sometimes I wish there will be a chinese take over. At least they know nowadays how a luxury brand and their customers needs to be treated .

Cheers Beroli

 

Yeah, I like it too and really appreciate the communication on the development

And similarly since the DLNA addition I am using it much more

But it is also a long way from the finished article

And will probably only get there in 6 months

Would be nice (and maybe helpfull) if the X-app team could make a video (Youtube), that shows the possibilities of and the navigation in the app in the current version.

MM

Sandyb wrote:

since the DLNA addition I am using it much more

And DLNA Search is the missing ingredient for those of us with large libraries. 

Additionally, the move to remove BeoMusic from the App Store at this point was, unfortunately, user hostile. The only point where removing BeoMusic from the App Store was when the X App was completely ready. 

Luckily I've started keeping backups and copies of B&O (and other apps) just in case things like this happen. 

The old adage: if it ain't broke, don't fix it, comes to mind.

I fully agree. It's not just a matter of fixing some bugs. That would be a downplay of  the situation. There are some areas simply not covered yet. The NL/ML converter is not supported yet. So I'm not able to power on the TV which plays the sound distributed by the essence connected via the BLC. I have to power on the TV with the Remote and then switch to the app for further navigation.

Of course that doesn't comply with the standards of a luxury brand.

Regards

Reto

Beroli wrote:

Carolpa wrote:

true, but is the BeoX app that bad?

And in what timeline we do have an even more acceptable version?

but do persons who buy today their first NL product need the same functionalities as in my complex system?

Hi Carolpa,

really good questions.

Yes - the App is that bad, as I wrote in my posts before. Having vanishing devices of your setup is midly said disappointing. Having black tiles instead of artist covers is bad too and having a album collection without a alphabetical order of artists is not the cherry on top.

Regarding the second question. This is like rolling a dice. Nobody knows. Even B&O seems not to know, when they will finally get it done. B&O needed almost 2 years to fix the BS-Moment. The Apps (e.g. Deezer) on my Avant 1.Gen are still terrible to use. Now, some of us own a NG Avant and they face troubles as well - therefore forget that they will fix the 1. Gen - Apps. Now- Thomas is talking about weeks. How many weeks are acceptable?

to the 3rd - Just think of poor guys, who shoot a used essence mk 1. they can not even use the new App. Or buy nowadays a streaming device - a speaker, a beosound or a 35 for the first time, then try to use it with the new App only with all the said issues. How do you think - the customer satisfaction rate will be? How will it be for the dealership, who needs to explain these shortcomings to the new customers? Terrible. 

That said, I still don't like and understand this rollout-strategy. B&O decided to run over their customers. Regardless new or old! Sometimes I wish there will be a chinese take over. At least they know nowadays how a luxury brand and their customers needs to be treated .

Cheers Beroli

First: do we talk about this app or a frustration about software and B&o?

About the app: my opinion isn't yours! I use it with different devices (BS35, Essence's mkII, Moment, BV11's) and until now I did not had (major) issues .  The app is still evolving and the direction it is going I think is good.

Maybe, they shouldn't have skip the BeoMusic app this early though.

 

Of topic: at my opinion B&o last year changed there policy towards their software issues seriously. They are more open, they really solve (serious) issues, they use us for input, wishes and discussion about the software.  Still they have not reached the final turning point............ it is a good point to stay critical towards their software, but at the same time is it not better to look ahead, than instead keep complaining about what went wrong in the past?

 

 

Carolpa wrote:

is it not better to look ahead, than instead keep complaining about what went wrong in the past?

🤒