Beolit 17 problem alarm

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puzzomio (archived2)
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Posted January 25, 2018 at 10:41 GMT
#2101068

 

Hello everyone and thank you for welcoming me, I have been the beolit ​​17for twenty days, I have a problem with the alarm, insert the alarm clock with my iphone x via beoplay application in the evening and in the morning it does not sound, I sent a multitude of emails to support b & o but they do not solve the problem, I am very disappointed by the B & O service, I do not accept that such an expensive product does not have assistance, I would be grateful if any of you had the same problem and solved. Thank you
Pasqualino Caccamo
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mickhoog (archived2)
Bronze
Posted January 25, 2018 at 22:38 GMT
#2101069
puzzomio wrote:

Hello everyone and thank you for welcoming me, I have been the beolit ​​17for twenty days, I have a problem with the alarm, insert the alarm clock with my iphone x via beoplay application in the evening and in the morning it does not sound, I sent a multitude of emails to support b & o but they do not solve the problem, I am very disappointed by the B & O service, I do not accept that such an expensive product does not have assistance, I would be grateful if any of you had the same problem and solved. Thank you Pasqualino Caccamo

Puzzomio. Welcome.

I note that in my iPad view not all of your post is viewable, but if i quote your text it does, so i am replying so everyone can see
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mickhoog (archived2)
Bronze
Posted January 25, 2018 at 22:44 GMT
#2101070
Pasqualino

Some pointers I found for you that may be of assistance.

Are you connecting the iPhone via Bluetooth or with cable? Try both scenarios and see what happens

Are you using the BeoApp Alarm feature , or are you using the iPhone alarm feature on the phone (not the BeoApp one)?

Also test, is your phone on mute? Try both scenarios with on and off and see how you go.

If you watch the following , just check if you have followed the instructions

https://youtu.be/G2PuRE7B-7E
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puzzomio (archived2)
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Posted January 25, 2018 at 23:07 GMT
#2101071

hello thank you for the answer, I do not understand what you mean when you say to connect my iPhone to Beolit, what do you mean to on and off the instructions on you tube I followed them carefully if I'm not mistaken I can set the alarm only via Bluetooth and the Beoplay application

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mickhoog (archived2)
Bronze
Posted January 25, 2018 at 23:09 GMT
#2101072
puzzomio wrote:

hello thank you for the answer, I do not understand what you mean when you say to connect my iPhone to Beolit, what do you mean to on and off the instructions on you tube I followed them carefully if I'm not mistaken I can set the alarm only via Bluetooth and the Beoplay application

I wasn’t sure if you connected your iPhone to the BL17 with an audio cable or with Bluetooth? I now understand that you use Bluetooth

The other thing i wrote was about whether your phone is on / off mute. On the left hand side of your phone and I’m not sure if it makes a difference if the mute is on or off? D
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mickhoog (archived2)
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Posted January 25, 2018 at 23:10 GMT
#2101073

This one...
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puzzomio (archived2)
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Posted January 25, 2018 at 23:25 GMT
#2101074

Now. I understand, I try to connect my iphone x with 3.5 audio cable to beolit, the mute button is always disabled you ask me to try to activate?

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mickhoog (archived2)
Bronze
Posted January 25, 2018 at 23:31 GMT
#2101075
puzzomio wrote:

Now. I understand, I try to connect my iphone x with 3.5 audio cable to beolit, the mute button is always disabled you ask me to try to activate?

I just ask you to try different things to play around with it

Why not do a few simple tests:

If the time is now say 11 am, set an alarm for 11:05 and try:

> with 3.5 cable plugged in

> with 3.5 cable plugged out (remember to make sure you are connected to it)

> with 3.5 cable plugged in and mute on

> with 3.5 cable plugged in and mute off

> with 3.5 cable plugged out and mute on

> with 3.5 cable plugged out and mute off

Maybe it might reveal something?

I think on the video they don’t have a 3.5 cable plugged in but they are connected to it via BTooth.

Good luck my friend
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puzzomio (archived2)
Bronze
Posted January 25, 2018 at 23:39 GMT
#2101076

thanks you are very kind I will do these tests, however if I set the alarm for one hour it always sounds, the problem is when I set the alarm in the evening for the next morning is as if not keep the alarm in memory after some time , thank you again I will do the tests you suggested to me

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mickhoog (archived2)
Bronze
Posted January 26, 2018 at 01:43 GMT
#2101077
Anytime.

Good luck.

I haven’t tried the alarm feature In the video they set the “connect” button to work with the alarm.
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