A couple of weeks ago I upgraded my rear speakers from BeoLab 5s (which had given me a lot of problems over the years, with both speakers needing their chassis replaced twice) to BeoLab 50s. However, these are already behaving oddly.
The left (master) speaker has started producing a low buzz or hum instead of any sound – at first intermittently (usually after it had been on for a few hours) but now almost permanently.
BeoTool shows green for "services", "system configuration", "software update" and "product communication", yellow for "wireless signal quality" and red for "internet connectivity". The speakers are wirelessly connected to the internet (whereas my BeoLab 90s at the front are wired in), with the router about 30 feet away, with two doors in between. However, the internet connection is clearly satisfactory as I was able to a software update without any difficulty.
Does anybody have any idea what is going on? The dealer has speculated that it may be to do with the earthing of cables or the wireless internet connection, though I suspect this may be another case of B&O launching a new product with faulty software. Would Geoff Martin or anyone else have any idea what is going on? Is there an obvious fix for this or should I simply request a new pair under guarantee?