Sounds like your RJ/PL adapter cable is wired with only one audio channel -

I'd measure the pins or test another cable.

Hope this helps.

Welcome to Beoworld.

Stefan

Do you have the cable between them plugged in?

Sounds like a cable problem to me. I would change both cables just to rule out any cable issues.

Karel.

 

Gady wrote:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue with BL5 and BS Core. You need to use Powerlink and Digital cables. I found this out a few years ago when the Core first came out. The Powerlink provides volume regulation and on/off. The digital cables provide the sound.

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You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps you and others. Not sure why the Essence doesn’t work? Double check you PL cables as well.

Regards

Stuart

B&O Ealing

Hi

There is a known issue with BL5 and BS Core. You need to use PL and digital cables. PL provides volume control and on/off and the digital cables provide sound.

Login to view image

You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option. I hope this helps you and others. Also double check your PL cables, set L/R etc.

Regards

Stuart

B&O Ealing

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thanks 

I do know that sometime I play with the connection setup and it works for the same day only