Hi, Jose,

so, you didn't change the batteries among each other?

Chris

Hi Jose,

As Chris states try switching the battery pack among the phones to see if the problem moves along with the battery pack. If the problem follows the battery pack, you will need a new one.

You can also try to remove the battery pack while the handset is turned on. This will reset the charging algorithm so it starts up from scratch charging the batteries to full voltage level. So - after removing and inserting the battery pack again you should let it charge for minimum 4 hours to get the charging algorithm back on track.

Best,
Burnix

Burnix wrote:

You can also try to remove the battery pack while the handset is turned on. This will reset the charging algorithm so it starts up from scratch charging the batteries to full voltage level. So - after removing and inserting the battery pack again you should let it charge for minimum 4 hours to get the charging algorithm back on track.

Best,
Burnix

This is not the case on MKI handsets, to reset the charging info you have to key in 9 - # - 9 - # - 9 - * - 6 - 5 - 5 - OK, you should do this whenever you replace a battery in a Beocom 6000.

But I suspect that the fault is with the battery or the charging contacts.

Chris, Burmix & MeandMyShadow,

Thanks for your replies. No, I haven't tried switching the batteries but I'll do that. I removed the battery while on as Burmix recommended and the BC6000 is charging now. 

My phones are several years old so I probably have to use MMS suggestion of keying in
9-#-9-#-9-*-6-5-5-OK. Will this reset the base and erase its contents?

I think the charging contacts are OK because I can leave the phone on, not on the base unit, and it remains on until I try to make a call, etc. So the battery seems to be holding the charge. 

Jose

jramirez wrote:

My phones are several years old so I probably have to use MMS suggestion of keying in
9-#-9-#-9-*-6-5-5-OK. Will this reset the base and erase its contents?

Jose

No, this will only reset the telephones charging data.

meandmyshadow wrote:

Burnix wrote:

You can also try to remove the battery pack while the handset is turned on. This will reset the charging algorithm so it starts up from scratch charging the batteries to full voltage level. So - after removing and inserting the battery pack again you should let it charge for minimum 4 hours to get the charging algorithm back on track.

Best,
Burnix

 

This is not the case on MKI handsets, to reset the charging info you have to key in 9 - # - 9 - # - 9 - * - 6 - 5 - 5 - OK, you should do this whenever you replace a battery in a Beocom 6000.

But I suspect that the fault is with the battery or the charging contacts.

My description is correct - believe me! Keying in the key combination is used for telling the handset that you have installed a brand new battery pack and the handset will treat it as that. Following my instruction result in the handset believing the batteries to be discharged.

There is a small difference in the two procedures which depending of the age of the batteries are of little concern.

Best,
Burnix

Burnix,

I followed your suggestion of unplugging the battery and charging for 4 hours. The phone seems to be back to normal; I was able to make a call this afternoon without the phone shutting down.

Many, many thanks to all of you for your suggestions.

Jose