Beocom 6000 - European compatibility issues?

37 replies
P(
Offline
PAJ (archived)
Bronze
Posted April 17, 2007 at 11:08 GMT
#1798252

I live in France and have been using my Beocom6000 MK1 (B&O 1061446 which I bought in the UK in 1998) for 7 years without any problems. Three weeks ago a problem started to happen; during every call the signal fades after 2 minutes and after 30 seconds the signal returns but with a very poor quality. This occurs on both originating and incoming calls. Assuming that there was something wrong with the basestation (I have 3 handsets and the problem is on all handsets) I bought another base station on ebay France (B&O 1060646). The problem is exactly the same on the new basestation. I had an engineer from France Telecom spend 4 hours with me yesterday and he has replaced everything including making new connections at the local exchange. His equipment works fine but the 6000 is exactly the same. I have taken both of my basestations to a friends house in the same village and both work perfectly on his line. France Telecom say that they can not do anything else for me and that it must be a problem with my Beocom system. I have had to go and buy a nasty Alcatel phone which is now sitting next to my 6000 and works perfectly. I have isolated all other equipent in the house which could affect the DECT element of the system (the intercom aspect of the system is perfect), so I am certain, that the problem is in the line. My question is "are my two basestations compatible with the French PSTN".

Please, please can anyone help?

P.S. The new site looks great! 

Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted April 17, 2007 at 13:20 GMT
#1798253

Given all the testing you have done and the units work at your friends house, it sounds like interference from another product within 300 metres of your base station.

Do you have a WiFi network in your house or nearby ?

Consider connecting a long phone cable from your phone point to the base station well away from its normal position to test if it is local interference or not

Regards

Keith..

Location: Hampshire, England

M(
Offline
mobeyone (archived)
Bronze
Posted April 17, 2007 at 13:23 GMT
#1798254

Would moving the PSTN into the attic/loft of the house solve this?

On the old forum someone also had this problem and the manual also advised to avoid inteferance moving to the highest place possible is best?

Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted April 17, 2007 at 13:26 GMT
#1798255

Other things to consider:-

Is the phone line also ADSL/DSL enabled meaning its used for broadband as well as normal voice calls ?

If so, has this broadband line been recently upgraded to a higher speed capability ?

Do you have other phone points in the house connected to the BeoCom 6000 base station line ?

Location: Hampshire, England

P(
Offline
PAJ (archived)
Bronze
Posted April 18, 2007 at 03:39 GMT
#1798256
The line is ADSL enabled and has been in use for 14 months without a problem.  I am a retired technical director of an international software house and was responsible for the design and installation of large lan and wan meshes and I am certian that the problem is not in that area.  The intercom (DECT) aspect of the system is crystal clear regardless of the length of time used.  

I have completely isolated the house-side installation and have deactivated any equipment which could possibly interfere with the DECT operation of the system.

If I initiate (or answer) a call with the 6000 then the problem occurs after about 2 minutes.  If I then "hijack" the call with my nasty Alcatel phone then the interference remains on the Alcatel phone until the 6000 is turned off, the line then returns to normal for the duration of the call.  It's very strange. 

The problem seems to be in the PSTN-basestation connection rather that the basestation-handset connection.  Does anybody know what the basestation differences are between the different european models and what the model numbers are for each country?  I know that my original basestation is a UK model because I bought it from my B&O distributor in Chester.  My other basestation however was bought on France eBay and I assumed that it would be "French" however the accompanying handset is German. The basestation is only marked as 1060646 - is this French?


J(
Offline
jandyt (archived)
Bronze
Posted April 18, 2007 at 12:23 GMT
#1798257

Why do you have two base stations?😕

Andy T.

M(
Offline
mobeyone (archived)
Bronze
Posted April 18, 2007 at 14:33 GMT
#1798258
More than 6 handsets???
Keith Saunders
Offline
Keith Saunders
BronzeFounder
Posted April 19, 2007 at 03:13 GMT
#1798259

From a PSTN line view point I think the UK, French & German Basestations are the same. They do each have different type numbers however which you may wish to check.

UK Type 0636

Germany Type 0632

France Type 0639

Given, everything you have said three points stand out, first your basestation and handsets work at your friends house who is on the same phone exchange, second, the Alcatel DECT phone works fine. Third, the whole installation worked fine until a few weeks ago.

I think we need to home in on the third point because something has changed a few weeks ago which may or may not be related to the PSTN line itself. I think I would ask myself what has changed in my house in the weeks leading up to the problem being noted.

I find it difficult to understand that the problem only starts after a couple of minutes on a call, its as if the phone call itself is triggering something which then responds. I am assuming that when the problem occurs, if you hang up and call again it is OK for the first two minutes of the call ?

I am not sure I am being any help here, more raising questions.

Keith..

Location: Hampshire, England

P(
Offline
PAJ (archived)
Bronze
Posted April 19, 2007 at 03:49 GMT
#1798260
I bought a second basestation and handset on ebay thinking that the first basestation was faulty.  My thinking was that the first basestation would still be useful as a table charger.

--Phil
P(
Offline
PAJ (archived)
Bronze
Posted April 19, 2007 at 03:59 GMT
#1798261

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold