It's this topic about the Beocom 5 issues that made me think about posting this one:

/forum/general-discussion-and-questions/bampo-and-products-updates

Cheers,

Stoobietoo wrote:

And that is my point entirely! If B&O items updated themselves first time you used them then there would be no issue but they don't. If you did a poll outside a B&O shop saying

But it's much easier for a computer or computer device, connected to the internet, to do this. It's much harder for a BV7. It takes an hour, an entire hour, to get the software updated on the BV7. There are numerous modules that need updating.

With Apple, if you have a service-related problem, you have to walk your device to their stores. Have you tried doing that with a 27" iMac or a 30" Cinema Display? For most users, this is impractical.

With B&O, at least they send around an engineer to update your TV and, frankly, I'm glad they do. This could easily go wrong. It's gone wrong twice with an engineer updating the firmware. And that's what software is, a firmware update, where you write new software to ROM. It's not a process that the average home user should undertake.

The B&O audience, as a whole, is generally tech illiterate. They are 45+ and one reason they buy the kit is that it  "just works". Most of them wouldn't have any idea how to connect their TV to the internet to perform an update and most of them would panic if it took an hour to update the TV firmware. Worse, B&O can release BS3 updates every few weeks. Who would want to sit there updating their TV every few weeks? I know that's one of the frustrating parts of owning a Playstation 3 - the constant updates.

I do feel that sometimes we are now beta-testers for software updates and that B&O do not have extensive testing units to try all possible scenarios before a new update is released. A good example is the BV7-40 problems with Sky. They kept breaking this through software updates. But I bet they weren't testing it thoroughly at B&O UK. It was all done remotely, hoped they had fixed the issue and released a new build. Engineer despatched - at B&O's expense - for year another one hour upgrade. As I said above, mostly these upgrades went wrong and had to be re-done.

Upgrading your firmware on a TV isn't an easy process at all. Understanding the B&O customer base, I can understand why they are reluctant to turn on auto-updates for these devices.

Stoobietoo wrote:

out-weighs the experience of letting the box be opened in store and software updated to a 100% working version. 

You rarely get a "100% working version" with B&O. BS5 has had numerous updates, so has the BV7, Beocom 5, you name it. I think your idea is fine, but a bit impractical, particularly considering the audience. You misunderstand the general B&O audience. They are not technically clued up at all!

The main issue I have with BC5 is the quality of the line for people on the other end.

The latest (maybe?) update I had done a month or so ago seemed to make my end sound better but I always get complaints from people the other end saying the line is crackly etc.

Maybe its when you also run broadband over the same line?

Purchased one last Friday. Works perfectly as far as I can tell.

Recieve a call, place it on the speaker....all works as supposed to...no cut-off or anything.

Nothing to critisie about it apart from having remember to reverse the phone when using it.

Regards

10

That's it, since last night software is 2.3 instead of 2.1.

For the moment I didn't lost a conversation putting the phone on the speaker.

Whait and see...

Gregory

The problem still excist[:'(]

koning wrote:

The problem still excist[:'(]

Not here, fixed since 2.3. Never had a problem where the Beocom 5 hangs up on speaker (since 2.3). Are you sure your phone "took" the software upgrade correctly? Sometimes you might have to upgrade again, or wait for 2.4 on 5 December.

i will visited my dealer again.

this would be the third time.

So after two weeks with the new software, my beocom 5 still works fine.

No more of the "out of the box" troubles.

Sound out of the speaker is impressive.

Nice product indeed.

Gregory