bayerische wrote:

Which is odd, since Tue is claiming B&O is a world pro at customer relations....

Peter wrote:

They have always been very good with me. I normally get an  acknowledgement and then a proper reply - usually well thought out and as accurate as can be expected. Confess to not having used  them recently as have not bought anything new for a while!!

I did get the email acknowledging they received my email.

B&O do come across as both arrogant and ignorant when it comes to their woefully lacking customer service!

If I were Tue I would divert funds into rectifying this as a matter of urgency, then making it a real selling point at point of sale that they are now industry leaders with exceptional service. Most customers would expect this level of care, service and speedy problem solving as a matter of course at the higher ends of the market, whatever the industry.I expect it all price points, but I am seeking help for that misguided mindset ;-)

The problem is that what comes across as arrogance is probably ingrained into the staff mindset/ personalities/ previous training.

They do need a shake up!

I have no problem with the service, but I always call them (in Illinois) instead of emailing.   'Might be an example of the 'squeaky wheel getting the grease'.

The problem with service and sales at B&O, is the lacking knowledge, education, of the personal. Entering a shop and asking questions you often find that your knowledge is way better than the sellers/technicians, it should be a duty for B&O staff to use 30 min. each day to participate on this forum.

I get the same impression - they don't spend time on this forum.  But I understand it - who wants to live, breathe, & talk B&O 24 hours a day?

Oh, wait - we do  😳

It would be interesting to see how many contributors to this forum do actually work in a Bang & Olufsen dealership.

Opman

Opman wrote:

It would be interesting to see how many contributors to this forum do actually work in a Bang & Olufsen dealership.

Opman

In the German Velomobilforum there are four types of users:

Moderators

Dealers

Producers

and all the other members

For this forum it could be:

Moderators

Sponsors

Dealers

B&O staff members (from Tue Mantoni to "Anders Andersen")

and all the others members

Søren Mexico wrote:

The problem with service and sales at B&O, is

not existing in my case. My dealer just around a street corner does a marvellous job.

I remember other shops in Cologne, Basel, north of Struer where their owners were very kind to me as a visitor not buying, just looking around.

I know B&O do look in at Beoworld at times but not many contribute regularly. We do have a few dealers but most members seem to be owners! Myself included!