bayerische wrote:

Hi guys,

I think the thread that this started from was deleted, but considering a Syncro problem I have with my Beolab 5's, I was encouraged by some of you to once again contact Bang & Olufsens customer care regarding the problem.

I sent the email on February 27th, I have still not received a response from B&O. And quite frankly I don't think I ever will.

This is saddening.

Even if B&O would see this matter from a different perspective, it's clear that they are either ignoring me, or offering a non-existent customer service.

Which is odd, since Tue is claiming B&O is a world pro at customer relations.... 

Any you guys have Tue's email? 👍😎

No, lol.  You've got it wrong.

All problems should be ignored, because then they go away.

In all seriousness, it's a training issue with how to deal with issues resolution - and B&O needs training in this area.  You can't hide, even if something is wrong.  You'd appreciate even hearing bad news as long as your voice is being heard and it can lead toward a resolution.

I'm sure your response is just around the corner.

Michael wrote:

I'm sure your response is just around the corner.

Wish I had your optimism. 🤒 

They have always been very good with me. I normally get an  acknowledgement and then a proper reply - usually well thought out and as accurate as can be expected. Confess to not having used  them recently as have not bought anything new for a while!!

Used them only once. They answered my question, but as I later discovered with the help of Beoworld, it was the wrong answer. Just as well, as the wrong answer was actually better for me 🙂