Thanks kai, I've tried to do this but it doesn't seem to have fixed the problem.  But I'm really new to all of this and might have done something wrong. [:'(]

Are video and audio sources connected by Masterlink or separate systems?

Sorry, I should probably have described this more clearly, I'm trying to use a beo4 with a beosound 1, but the aforementioned buttons don't work and therefore I can't operate the beosound 1.

I've recently purchased the beo4 off someone who has exclusively used the remote with an mx4000.

I wondered if I had to add a.setup?

I only have one B&O unit the Beosound 1

Works fine using the buttons on it.

Hello,

I think you should try to use a different audio config for the beo4. Setting A.Mode or V.Mode configures the device how it responds to IR commands and not the BEO4 which commands it sends:

Standby+List

select Config

select Audio

select Basic.

It's worth a try. (BEO4 guide, page 14)

hfat

Thanks hfat

When I press Standby+List I only get three options 

Option?

<press list again>

Add?

<press list again>

Remove?

I don't seem to get the option to select Config?

Is this hidden?