beo sound moment

87 replies
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Thanks mbolo01. Logged a ticket this morning, will keep you posted. 

Thanks mbolo01. Logged a ticket this morning, will keep you posted. 

Thanks mbolo01. Logged a ticket this morning, will keep you posted. 

Paul wrote:

Thanks mbolo01. Logged a ticket this morning, will keep you posted.

I did too

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

It appears to be resolved! 

Paul wrote:

It appears to be resolved!

Indeed, let’s see what B&O support says about it

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

andy_js wrote:
My Moment suffers from the stuttering issue. It’s pathetic. I think twice about using it when we have visitors because it’s so embarrassing. On an unrelated note, the YouTube app on my BV11 has also started to have issues. The video stops but the sound keeps playing. It would be nice if such an expensive product was maintained for a bit longer. I bought mine in 2015. My Moment was purchased shortly after and was completely unusable until the firmware was basically rewritten years later.

The YouTube app on my BV11 has started making problems years ago, exactly as you described. It would play 2-3 videos without a hitch and then it stalls, i.e. the picture freezes, sound continues to work.

I have solved the issue with the STB that also has YT installed and Apple TV also comes with YT.

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