beo sound moment

87 replies
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A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 09:17 GMT
#2119430

Hi, I bought a beo sound moment off of ebay in January so decided to buy the wall stand. whilst installing the stand and putting the cables inside the wall to make a clean look, the beo sound moment was unplugged for two days. after replugging it in now the screen is just blank. its been on charge over night and still nothing. is this correct what I've been reading that this is a known issue and it will need to be repaired. to me thats incredible i have never had a product in my life before whereby being off charge it needs to be repaired. if this is so, how much will this cost. its very nearly turned me off of b and o and on to sonos. 

if anyone knows how to fix this, or how much it costs can you please advise me. thanks

Hiort
Hiort
Gold
3593 posts
Posted March 3, 2019 at 12:07 GMT
#2119431
I recall that people had similar problems and it’s not necessarily something that need repair.

Search the forum and you may find some advice.

Have you tried a reset by pushing a pin in the little hole on the long side of the tablet?

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 15:01 GMT
#2119432

Hiort,

I have read a lot on the forums about this issue, I've tired resting it using the small hole in the the top. Nothing happens, I ve reset the moment and the jukebox nothing happed. I can not understand why a brand of this quality when the battery discharges you can't get it to recharge. I have never in my life experienced a product from any manufacturer that has this issue. Like I said I've searched the forums I can't find a solution so if anyone has one id appreciate it. however if this does prove to be a repair issue and I have to pay it will be the very last product from B and O i ever purchase.

JA
James1980
Bronze
104 posts
Posted March 3, 2019 at 16:31 GMT
#2119433

My moment has discharged fully on multiple occasions and I’ve never had this issue. It would seem a repair is needed to me. 

Hiort
Hiort
Gold
3593 posts
Posted March 3, 2019 at 16:46 GMT
#2119434

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 18:33 GMT
#2119435

I have sent a message to the AMGRACE the bang and olufsen shop in leamington Spa where I bought it from, as I do not feel this is fair. Now I see the reason B and O discontinued this product seems like a lot of people have had the same issue. Lets see what the shop says. However if this becomes a repair issue I have to pay for then after being a B and O shopper I will sell my products and move to another brand.

However Im going to see what they say first. 

A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 18:33 GMT
#2119436

I have sent a message to the AMGRACE the bang and olufsen shop in leamington Spa where I bought it from, as I do not feel this is fair. Now I see the reason B and O discontinued this product seems like a lot of people have had the same issue. Lets see what the shop says. However if this becomes a repair issue I have to pay for then after being a B and O shopper I will sell my products and move to another brand.

However Im going to see what they say first. 

fansastic
fansastic
Bronze
813 posts
Posted March 3, 2019 at 18:36 GMT
#2119437
Hiort wrote:

Here is a thread with similar problem.

He had to repair it. Seamed the seller sold you a lemon unfortunately.

I first thought the battery died, but a quick check at the dealer ruled that out. Happend just out of the blue, do not think that the former owner had knowledge of this.

Have you tried to leave the tablet of the moment for a day and then recharge it and tried to reset is with the pin? I had a non responsive tablet once before and as I remember this made the tablet responsive again.

I understand your frustrations, but I’m enjoying the Moment every time I use it! Back in the days I bought a brand new BS3000 and within a year it needed the laser to be replaced. After that till now not a worry in the world and still use it. Don’t let one faulty part spoil the pleasure of the product.

A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 18:53 GMT
#2119438

Do you mean take it off the charger again leave it for a day then put it back on charge.

A(
applemac1 (archived2)
Bronze
160 posts
Posted March 3, 2019 at 18:53 GMT
#2119439

Do you mean take it off the charger again leave it for a day then put it back on charge.

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