Paul cheacker wrote:

Do you mean take it off the charger again leave it for a day then put it back on charge.

Current b and o Products

beosound 5 encore, beolabs 6000, beogram 4500, playmaker mk1

Well I basically did everything people said and still dead no response what so ever. So I decided to contact the Bang and Olufsen shop I brought it from which was B and O in Leamington Spar. Well the response just shows me what B and O think about customer service. The reply is below, and although I understand that its going to need to be repaired, this item was brought two months ago from a B and O dealer and although second hand not even an offer towards some of the costs. This has taught me a valuable lesson, I will have to get the Beosound moment jukebox fixed but it will be the last item I ever buy from this brand and I have been buying things for the last 15 years.

Below is the B and O shop response. Great service.

Sorry to hear that the Jukebox isn't charging. It's worth checking that the contact between the two components is good. In some cases performing a reset on the Jukebox might work but the likelihood is that the internal battery on the Jukebox requires replacing,

With BeoSound Moment, the servicing proceedure is to take the system (I would suggest the Soundheart as well) to your dealer of choice. 

They should send the combination to the Bang & Olufsen designated Service Centre based in Northern Germany. As it would be a chargeable repair you may be asked for a fee upfront to cover the cost of providing a quotation for you.

The process usually takes around 2-3 weeks.

In Valencia, here is the link to the dealer in the city:

link

Hope that this info helps.

Kind Regards
 
Steve Jones | Sales Executive
 
BANG & OLUFSEN
 
Bang & Olufsen of Leamington Spa
78 Regent Street | Leamington Spa | Warwickshire | CV32 4NS | UK
Phone: 01926 881500 | Mobile: +44 7940 263256| Whatsapp
E-mail: leamington@amgrace.co.uk

Paul cheacker wrote:

Hi, I bought a beo sound moment off of ebay 

That might be the last item I would buy off ebay!

MM

I did want to buy Moment

and regarding all problems ..i think not ..and it's not possible to repair it on component level ..as many new B&O items.

As BL4 power amp PCB.. hey 130€ for 5x7cm electronic board ..are you MAD..wt..f.

Hi Millemissen you should of read my last enter it was bought on ebay from B and O Leamington Spar shop, a lot of B and O shops sell products on ebay. So yeah Im right to be angry and I have rights under uk law. which I have wrote to the shop about and are awaiting an answer. 

I bought it in January it is 3 years old and it was not mentioned to me at ll or in the listing who it was being sold on behalf of.

Paul cheacker wrote:

Hi Millemissen you should of read my last enter it was bought on ebay from B and O Leamington Spar shop, a lot of B and O shops sell products on ebay. So yeah Im right to be angry and I have rights under uk law. which I have wrote to the shop about and are awaiting an answer. 

Ok - then!

But as Ralf wrote, ‘If you bought it from a shop you should have some warranty. Even for used stuff. Minimum 6 months.’

Anyway Ive taken it back to a B and O dealer in Valencia Spain where I live, lets see the outcome. Depending on this, can someone advise me if there is a set of headphones that can be linked to the moment to wirelessly listen to music