Nearly two months now and my Beosound is still not back. I rang them today after having no reply to my last two emails (last one got rejected because the recipients mailbox was full!) the person dealing with wouldn't take my call but was promised an update today.
I was told the final part would be in last Tuesday, it's now another week on and no update.
This new service centre is the worst company I have ever had this misfortune to deal with, how B&O selected them as suitable to represent their brand I have no idea.