KingOfSnake wrote:

In fairness there is an issue and I understand B&O have acknowledged this and are replacing any sets which have this fault.  New sets will not have this fault, deemed unacceptable.  These things happen, nobody has died, it is certainly not the end of the B&O world as we know it.  Regrettable but not an irretrievable situation in my view.

I could not agree more with you!

elephant wrote:

Michael wrote:

on torsdag(which day is after wednesday thursday?)

Good luck on Thor's Day :-)

link

Torsdag and Thursday mean the same thing ! and are the same day :-)

Be careful with the hammer ... we don't want big holes in your wall or door 

Haha that was funny :-). I am a bit confused about the wall mount instructions. They say that one must use screws and wall anchors each with a minimum load rating of 100 kg. My friends say that a wall anchor usually can hold about 20-40 kilo maximum on its own. So what is 100kg? I guess they mean the screws? or all four together?

moxxey wrote:

It's important to point out that these issues only affect the black V1, the white ones on display were blemish-free!

 

unfortunately the white ones have the same issue .. but you don't see it so easily as the "white" showing up on the black ones is the undercoat.. hence on the white ones we get the snowman in the snow storm effect 

 

 

 

 

 

 

see here ======>>>>

 

 

 

 

Strange though that according to one of the posters that the dealers in denmark are not seeing this problem and they have shipped loads ...

Does this mean that 

 

a) Danish dealers are in denial as B&O can do no wrong ?

b) ROW are being shipped a differ lower quality product ?

c) transport companies in ROW are less skill full than danish ?

d) V1's get travel sick the further away they get from denmark, and start to shiver all over ?

 

Please send your vote to the B&O QA team theta let this one slip through, though based on the cost of this one they may not be picking up the phone any more... :) 

on a more serious note (note the above was humor,before someone here takes it too literal...me thinks its "A" as in Germany VW can also do no wrong ) 

how did they let this one slip through ... as i think we have established now that this is a poor quality issue ?

 

TIPP   for any one still with a packaged product.. when you open it do not try (as the leaflet suggest) take it out of the lower foam shell by holding on to the sides where the two halves come together, as when I was at the dealer last week we quickly found out that is is when lifting it out of the foam, that most of the damage happens..

 

reason being is that  the transport "pegs" are not strong enough to sop the rear and front halves from touching, and allowing the rubbing to disrupt the paint... once the STAND or WALL BRACKET parts are inserted the whole assembly is more ridged and the touching/rubbing can not happen...

and here is the joke... by inserting a piece of paper / cardboard at the factory that would only be removed after the "installation" of the stand this would not have happened, as this would also have protected the whole thing even during transport !!!

N.B after also seeing the "Display" V1s that have been on show for 2 weeks at the local dealer, lots of other marks and scratches can be found, so whilst the above would solve the "Scrapes" there seems to be an underlying issue with the paint :(  

and here in lies my initial thoughts that how could such a "Image based" brand, drop the ball on QC is such a fundamental way ... did they perform their teasing only in "simulation" on some PC to cut cost ?...  I would have expected more from a company asking a premium price for a commodity item , and this is not me trying to be snobbish... just a fact ...

BRAND VALUE = BRAND VALUES = BRAND EQUITY = BRAND HALO = (Achievable Market  x Achievable price) - Total cost of sale = profit !!!  

or not as the case may be :)

(Apple just released  a laptop that costs the same as the V1 it sold out world wide in  4 hours !!!,  Acer released a similar spec* 2 weeks ago  which cost a third of the price... and can't give them away ...)

*based on both laptops abilitity to run Win 7.. screen differ but you cant take advantage of the retina screen under win 7

 

 

 

 

 

 

 

 

But I don't want a WHITE TV in my living room... 😐 Besides..., my BL3's on floor stands are grey..., and my BL11 is silver! 😕

No idea why the majority of B&O owners buy the gear these days. For me it was always about the clear, unadulterated sound. "Add nothing". "What the recording engineer wanted you to hear". I'm sure many of you are aware of this. http://www.youtube.com/watch?v=QQ09DI2Y-rY

Sometimes B&O was more successful than at other times. I only bought what worked to MY ears. 1974 is playing happily through 1993 gear into 2010 and 1976 speakers. All my gear is pristine and fully serviced. A TV with chipped paint is not in my future. In fact, I have a perfectly good 42" TV.

The attraction of the V1 is/was the 5.1 processor and a matched ICE-powered center channel. I'd prefer that the V1were a 46" but you can't always have everything. Hope the 40" won't be too small, so that panel had better be impressive.

So far it appears the V1 may not be quite ready for "prime time", given the cosmetic and PUC issues. I'm not a buyer until one of my two dealers can demonstrate to me that the V1 can process the output of my BM7000 without any loss of sound quality from phono, CD and FM in STEREO 4, and can give me clear 5.1 from my cable box so that I can hear voices clearly! The Beo4 must also be able to operate my cable box menus with a minimum of lag and aggravation. All this is possibly expecting too much. I'd like to be proven wrong about that though because the other B&O 5.1 solutions are just NOT in my budget.

Still waiting for feedback from V1 users who've done a complete installation with 4 B&O speakers and sub. No one has mentioned the adapters required for Powerlink either. Early days I guess.

I am aware that things can break, I ordered the Audi A6 when the new model came in 2005, it had alot of faults - baby deceases or what it is called with new products.. I returned it to the dealer after a little bit more than one year..

What I ment was that exchanging the V1 to new sets before they have solved the problem is just a waste of money for the dealer and B&O and furthermore it is a waste of material recourses!

It is not ok what has happend on all of these V1s, however the tv still works, and it is better to keep it until the problem is solved - then exchange it for a new one. 

That is what I would have done anyway. :) 

 

Rikard wrote:

I am aware that things can break, I ordered the Audi A6 when the new model came in 2005, it had alot of faults - baby deceases or what it is called with new products.. I returned it to the dealer after a little bit more than one year..

What I ment was that exchanging the V1 to new sets before they have solved the problem is just a waste of money for the dealer and B&O and furthermore it is a waste of material recourses!

It is not ok what has happend on all of these V1s, however the tv still works, and it is better to keep it until the problem is solved - then exchange it for a new one. 

That is what I would have done anyway. :) 

 

 

 

As I am the only one here who as talked about 4 dead sets, I guess this is meant for me ..

 

Please do read what I have written as 

 

I still have the original set a t home ... the dealer is the one who keeps turning up with a new one as B&O tells him three is nothing wrong ... so he assumes its just a one off ....   now after all of these DOAs I have asked him .... to take mine away and to give me a white one ... which still can have the same marks but they are nearly not visible .....

As per German Consumer LAW he is worried that after the third attempt to repair or replace the faulty item that I can ask for all my money back ... So we need to come to an agreement that I will receive a replacement for my original and that we both agree that this will remain with me as a temporary fix until the "Failure in Production" is resolved and he can finally replace it with a fixed and device without error.. and also that my Warranty only starts from the day the provide me with a error free device !!.. so this can only come with a new delivary  and by taking back the first we will be showing that there is an issue ... welcome to the law !

I think that part of the reason for B&O in germany not to mention the issue or even to admit it, is that if there were to do so ... every client would have the right to give it back and receive 100% of the purchase price... also Warranty only kicks in after the "Production error has been resolved" .. which could also mean that in 2 years time someone could ask for a full refund (less ~12%) as they would be able to prove that there was a factory defect which they only became aware of then ..

 

So all in all by coming clean it becomes very expensive for B&O.. at least in Germany ...  (

 

I had posted:

In fairness there is an issue and I understand B&O have acknowledged this and are replacing any sets which have this fault.  New sets will not have this fault, deemed unacceptable.  These things happen, nobody has died, it is certainly not the end of the B&O world as we know it.  Regrettable but not an irretrievable situation in my view.

-

I certainly am not criticizing you, you have every right to demand the highest standards as I would if buying a £500 Samsung.  There is clearly an annoying production glitch which has been acknowledged, I personally wouldn't care less if the manufacturer is going to have to foot a sizeable repair bill, these are the rules of the Game!

moxxey wrote:

If anything, the "low quality" debate isn't about greed (as I said, the V1 is made in the traditional B&O factory, in Denmark), it's more to do with B&O cutting back on staff numbers - didn't I read that a third of the staff had been cut in 2008/2009? This is bound to affect production quality and there's no surprise we had lots of software issues around the same time. QA and post-production checks are often areas which are cut back first.

You're right. But the lower quality is fully understandable: I don't think that the people in Struer would be highly motivated in production when they see that their colleagues around them are fired. It's the easiest (and dumbest) way for the management: "Or, our numbers aren't that good... how can we solve that? Ah, great, let's fire some stuff!"

I have to agree on the rest of the topics with you, Moxxey and Puncher, too.
No matter what kind of product you buy nowadays: There's nothing perfect and I'm asking myself where that comes from? Did the thinking of engineers, designers amd companies change or what are the causes? Or the fact that everything has to be produced at "optimised costs"?

And you're although right, that you have to live with it these days... it's not comfortable but if you want to have a great watch, a great plane, car or whatever, you have to accept that perfection doesn't exist anymore...

 

FYI

Spoke to my nearer dealer today (125 miles). He has only received one black V1 and floor stand. Seems in North America a big container has been tied up in customs for a couple of weeks. Today he received a list of spare parts including all the V1 cables and has ordered a bunch so that he can experiment with connections. This black TV has a chip on the "hinge" portion at the bottom, but in this case in the rear. In his opinion there is a definite packaging problem and possibly a paint problem with using this lacquer finish. He'd be happy if the V1 were a "dealer installed only" and shipped with the two halves separated. That "might" avoid the paint issue.

So far he has just been using his shop's network and has been streaming music to it and watching via Apple TV and Roku and has been impressed. He mentioned that setup is relatively easy vs the other B&O TVs. He also mentioned that the V1 is ordered individually and does not ship "in the box" as shown on the Beoplay website with Beo4, floor stand, etc. This may explain the reason for "missing" accessories some have experienced. He will be ordering each V1 with appropriate stand and remote of the client's choosing along with other accessories required for the installation.

Until he can cobble together some plugs and cables, he can't guarantee how my installation might work. For sure, it won't be Masterlink but he feels some simple workarounds may overcome this. TBD...

Nobackup wrote:

[

I still have the original set a t home ... the dealer is the one who keeps turning up with a new one as B&O tells him three is nothing wrong ... so he assumes its just a one off ....   now after all of these DOAs I have asked him .... to take mine away and to give me a white one ... which still can have the same marks but they are nearly not visible .....

So all in all by coming clean it becomes very expensive for B&O.. at least in Germany ...  (

 

 

Sorry - I really did not see or remember that I read that.. :) 

I hope it will work out for you!