Nobackup wrote:

So I  am now on my 4th V1.   Each of them has the paint chipped, even abrand new one today at the dealer had the same issues ...  It's from the transpor, but the factory demands its not thier fault !

I am very surprised and disappointed to read this, I was on the verge of getting a bv7 and was put off by the software issues at the time. The v1 sounds like a good product and I think looks great , I hope B&O resolve this issue promptly for the brands credibility.

Nobackup wrote:

So I am now on my 4th V1. Each of them has the paint chipped, even abrand new one today at the dealer had the same issues ... It's from the transpor, but the factory demands its not thier fault !

Dealer also stated that he has 4. DOA all black and all with the same issue ... Even 1 white has the same issue

I do hope they solve the issues soon. But not the same quality like 10 years ago ... Have decided to change to white until product stabilized as chipping nearly invisible and can always swap for upgraded later :)

But apart from that a great product also just bought a pair of beolab 3. To go with it :)

I was planning on getting one today but this does put a bit of doubt in my mind! 

New here so how to load I have the ones I took from the first DOA.  

I am sure it one of those ... We never considered the. Issue of transport (had a good look at the one at the dealers yesterday ... Its the who side rubbing together during transport easy to fix with a double of slips of paper !).  They will fix it and all will be well I'm sure .... They already came back and stated it was USER error...  Schucks this is a consumer product .., that's why the dealer also went to all the trouble of asking me to go there to "unpack" the last shipment ... But same results ..   So to keep me happy he will give me a 40 in white next week (still has the same issues we check on his demo) but is much less obvious ... Then we will swap out when complete ... But apart from that and on the latest firmware update.  Great product .  Really looking forward to get the new beolabs delivered and installed next week.  Left the brand about 10 years ago .... Deadend on multimedia back then ... So the whole play idea has won me back ...  Looking forward to them coming with a 46 play or bigger then this puppie will wander to another room

Nobackup wrote:

New here so how to load I have the ones I took from the first DOA.

Michael wrote:

Nobackup wrote:

 

New here so how to load I have the ones I took from the first DOA.

 

 

how is it dead om arrival? Are the paint the only issue? Then it is not dead just damaged. please report back on this because I want to know if they have faulty logic boards. And of course keep the one you have until they solve the problem with the paint.

 

 

Just exchanging and exchanging solves absolutely nothing. Just makes everything awkward and takes time for you and your retailer. And wastes environment.

 

 

I think your title regarding quality is very unnecessary. If the problem lies in production start/shipping and only has to do with the paint I can't really complain to much but of course they should fix it. But the title

 

Makes it seem like they are shipping crap, which I don't think.

So DOA is the term used here in Germany by the dealer... DOA = dead on arrival 

The dealer came back with the new tv each time the same issue

I am paying a premium for this device the quality should be perfect ... If you don't like my naming then don't read ... In the old days they ensured all is good today they have to cut costs to drive market share to stay in business ... Here the usual quality has gone down hill.  Bfcat is fact if the dealer come every time with a product and has to hope that all is ok 

I agree they now have 12000€ of damaged stock, just from me but it was the dealer that was convinced that the next one would be better, and in Germany he must fix the problem if he is aware of it immidiatly as that was he consumer protection law states.....  In th es some one would just setup a class action suite ... That can't be done here... So they really need to solve thier problem ...

They are not shipping crap thier shipping is crap .., as that is how the tvs are damaged if you have one in front of you really simple to see where the issue comes from is he two half es rubbing together in the box !!!! Dealer also mentioned that he now finds the same problem on every shipped device he has.. But again your mileage might vary ...

so like I said perfect 15-10 years ago ... But now gone way down hill. And at 3000€ for a tv I dont see why I should expect anything but perfect ...  our do I need to buy one of the big 55 tvs from the showroom for 69,000€.  Before the quality is ok ?

Dealer is in a panic as he has another 4 devices from other clients with exactly the same problem ... So with 8 DOA from 5 customer sales ... That does seem a little bad on the quality side me thinks .... But your mileage may vary :) .... b&o now have dead stock to the tune of 28,000€ from one dealer ... That's the way to go out of buisness ....

HasI have no doubt when the actually admit that they have a quality issue and add 4 pieces of paper for let's say 0.10€ then they will be able to actually take some profit on this and not just ship defective devices across Europe and the world that they have to ship back to Denmark to repair ... :) 

Perhaps this site could help them understand that. There is a problem and fix it quickly ... That's if any one from B&O actull reads this ...  Contact me via Im me for details on how to fix it guys ....as you told my dealer that it could never be your problem as that would be below your quality standard ....

SERIOUS SERIOUS LOGISTICS PROBLEMS THERE!!!

So what will happen to these dodgy stock? I hope they won't be sold as new stock once repainted? Class A Reburb anyone???

Damn, what a huge waste of B&O's little profits!

It reminds me of my first B&O Century. The AM aerial plug had worked loose in transit and stratched the glass door - imagine my disappointment after saving hard for one full year for this thing!