Sorry but the Dealer already verified that all 8 were  from different batches .. and actually we were able on the last on to test out idea, that it is not just the transport which may cause issues its actually following thier  instructions to remove it from the packaging !!!..  as we were able to replicate the issue on the "virgin" parts quite easily ...   again its a 10cent fix ... but what did they miss it ....  and that was my point i would expect something simple like this to be picked up and solved BEFORE a client gets their hands on it ... which mens there quality standards are really slipping and going downhill ... they need to maintain an Apple like attention to detail as they are often compared to apple from a design and mindset, and as such they need to focus on the whole experience ... bugs can be fixed ... look at what apple did with the Antenna gate issue ... not hide away and stay the problem can not happen !!

Ill edit a pdf and upload to my DB later to show what the issue is.. and how it could be solved..

Thanks for the clarifications and sorry for my lack of remembering all the details of thread (e.g. they were different batches)

Nobackup wrote:

but what did they miss it ....  and that was my point i would expect something simple like this to be picked up and solved BEFORE a client gets their hands on it ... which mens there quality standards are really slipping and going downhill

what I would suggest is that the shipment quality test needs to be upgrade in some fashion - depending upon what the findings of a B&O investigation yield, i.e. what IS different between the testing process that has worked for say 10+ years, and the transportation methods being used by some delivery firms ?

my point is they did test, they did use the same test they used for other BeoVisions (the only exception I believe is the 103"), and that it was used/tested as part of product development (this was what we were told at Struer last month and in answer to a specific question I had) ... so your dealer's situation highlights that B&O need to update the test to reflect the reality of some current delivery techniques

We were also told that everyone of the first production sets (we are talking about several thousand units) was individually test as part of their standard quality control process ... what they did not do, and perhaps no one can realistically do, is arrange for every one of those units in the first month of shipping to be inspected by the dealers

I hope I am not sounding pedantic - I often can do so :-)
I am just trying to be precise with the definition - which is sadly a technique engrained into me for tracing the root cause of a problem - sadly because it drives my family nuts :-s

moxxey wrote:

Great news on your purchase. Which model did you buy in the end? Did you get yourself a contrast colour fret?

Thanks Moxxey! I bought the white V1-40, but also set up a black V1-40 for an old lady I know. I only have the silver fret that was included now because the red one they demo in the store didn't really look very special in the white model. I have to check more closely when I have time to go there.

Unfortunately they had no stand left for me so my TV is still in its packaging... four or five days.. Argh..

Here is two pictures from the installation at her place: link  

Nobackup wrote:

@mike enough proof now ... "Since the author of this thread has failed to show any pictures" ... or are attacks the correct thing here on this forum ?..

Hi Nobackup,

I am really sorry that you feel attacked by me. I did not mean to be mean. I was a bit upset of your title and I still think the problem lies in shipping. 

After seeing your pictures I now understand the issue. I have not looked for this myself and will check my unit as soon as I get home. Still in its packaging I have not been able to set it up because I have not gotten a stand for it yet (that is also a big problem for Out of the box experience..). 

I hope that B&O will help you but as I said earlier today I think the problem has to be investigated. And you are right, cheap foam or paper between these would help. Ever unpacked a printer? They are filled with papers and orange tape to make it appear good when unpacked. But it is not very fun to take all the tape away :).

After i have looked at the pictures i went to some dealers around Copenhagen, and none of their TV's had this scratch of the painting. The dealers also told me the same things about V1, that every single TV goes through a manuel test of quality, painting, functionality, heating and cold etc. and in every box you will find a small paper, where the person who have packed the TV has made their own signature, as a quality stamp.

None of the dealers i spoked to had seen any paint problems on the V1's and in Denmark they have sold alot. Many of the dealers has sold more that 30 units each, and none of them with scratches. So i think you have been extremelly unlucky.

Now I can confirm that it seems to be a real issue unfortunately. I went to my retailer today to pick up a wall mount and I asked him about the scratches and he told me that B&O was fully aware of the problem and that they might be looking to use another coating or paint instead.

I looked at their demo units (a black 32 and white 40). The black one had several scratches and on the white one I could find one scratch that looked more lika coating that was cracking.

I took a few pictures of the black one, didn't have time to take a picture of the white one unfortunately.

link
link

Michael wrote:

Now I can confirm that it seems to be a real issue unfortunately. 

Michael, do you think it's worth an apology after multiple posts claiming it's virtually a non-issue and not to worry? :)

On a serious note though, that is incredibly disappointing (the paint issue), even more so after multiple pages from people stressing how great Danish production is and how Chinese production will end in tears. Frankly, I've not seen a post about poor Beosound 8 or Beolit 12 build quality, from anyone. The irony hurts.

I hope B&O get this sorted soon. I spent quite a lot of time trying to convince a non-B&O user that B&O represents top quality and it's definitely not "style over substance". He even went in to a B&O store, admired the V1, took home a catalogue and discussed it with me. I can't really recommend a V1 at the moment. A bit embarrassed, if I'm honest.

Everybody has their youknowwhats in a bunch over something that has already been discussed (WITH PICS) by some of the same posters HERE...

I give up. 😡

moxxey wrote:

Michael, do you think it's worth an apology after multiple posts claiming it's virtually a non-issue and not to worry? :)

I never said it was a non-issue, I said that it probably is a shipping issue and I still believe so after seeing the scratches myself. It looks like the two metal pieces are rubbed against each other in transit.

I don't see it as a big issue however - BUT it can be if the paint or coating is flawed in some way but actually I think the real issue is in transit. But of course the paint should be good, we dont want them to start chipping into fragile pieces after a few years like old lead painted buildings.

Of course what my dealer said might be what he himself was thinking and perhaps I got the wrong idea but we will se in the future I guess.

ɓʋɾɑɳɫɘɮ wrote:

Everybody has their youknowwhats in a bunch over something that has already been discussed (WITH PICS) by some of the same posters HERE...

I give up. 😡

You're absolutely right ....................................you should give up!😎