I did not make one enemy - but several.. :) 

The design and making of the product is why it has paint issues. 

As we have not seen any picture about the damage yet we can only speculate where the damages is - I think it is because of the rounded edges that is painted. The other TVs have another type of material when manufacturing them. 

If B&O would have made the design for example like the BV10 - polished metal - there would not be loss paintchips. And the BV 7 does not have rounded edges - where the paint easily "falls off".

I dont say that it is ok that the build quality is not 100% on the V1 - I have had my BV10-46 exchanged due to some problems.. Im saying that the manufacturing of the metal covers to the V1 makes it more vounerable to damages..

I hope I have made my thoughts more clear - I dont think it is ok that it is not flawless - it is why I think there is problems with paintchips. 

Maybe the quality control is not as good as it used to be at B&O, if that is then it is sad. 

All you've done is tell the truth. I don't see what you've done wrong at all. 

Rikard wrote:

I did not make one enemy - but several.. :) 

No, not at all! Remember it's just a computer-based forum. Things can come across as a bit colder, more dry than they would face-to-face (where, often, you'll see someone smile when stressing their disagreement), so people mistake that as making enemies. Definitely not! With me though, it hits a raw nerve when people tell me there are no issues with the higher end TVs. I've had quite a few issues with the BV7 and BV10. All sorted now, but they shipped with issues where I needed replacements and/or countless software updates.

Keep on posting!

Well said Michael. I just got mine on the weekend and it is flawless - I am absolutely thrilled with it.

Michael wrote:

Why this angry mob against b&o quality inspection?

What angry mob?? People have just said it is unacceptable  -  the customer should receive a blemish-free product. If it is marked then it should be returned. That's it!😛

 Jkhamler's V1 was flawless, he's happy - everyone should be able to expect the same.

So just to stop the na sayers ... sorry I have actually other things to do  

here a link to the document which we sent to B&O showing them the issue ... btw there is also a similar pic in the V1 thread .. showing the same type of damage..

https://dl.dropbox.com/u/5652169/PLyV1_20120521_001.pptx.pdf

When this was received by B&O they stated its not their issue... that it was the user that caused the issue .. and that B&O QA was perfect !...

Now as previously stead the Dealer is facing a 8 out of 8 damaged units on his hands ...

based on the last units in my case being unpacked in front of my eyes and each having the same issue (albeit in different locations) it can not be a USER issue..

Actually looking in detail at why the problem is its is easy to identify the exact root cause .. which is when you take it out of the box based on their instructions, the back and front pieces are made to come in contact (could also happen due to vibrations during shipping), thus damaging the paint finish..

that said ... this is targeted at the take away and install yourself ... hence play .... if it is so easy to damage even following the instructions ... that is in my eyes a lack of quality of experience ... and a lack of quality controls as this should have been picked up and address early in the testing and fixed by the inclusion of a 10cents piece of paper or cardboard which would stop both sides touching till after the stand or wall bracket has been interred (as this completely stops both surfaces touching as you would expect)

So great that all you what 2 subscribers here don't have problems, but at least 8 V1's from 5 different clients,  all from different production weeks have the same thing here in Germany !...

If i am paying a premium price then I expect them to not destroy the experience out of the box, in the first few minutes (google on why out of the box experience [OBE] is the most important point of brand equity).. especially when it is so easy to fix ...  or when a client takes so much effort  to help them improve, only to turn around and blame the clients and state "We are B&O we are perfect, and our QA is perfect" [paraphrased as described to me by the dealer]] and its not their fault .. in such cases this can only mean that their quality is going down hill.. QED..

@mike enough proof now ... "Since the author of this thread has failed to show any pictures" ... or are attacks the correct thing here on this forum ?..

[quote user="Nobackup"]

here a link to the document which we sent to B&O showing them the issue ... btw there is also a similar pic in the V1 thread .. showing the same type of damage..

jkhamler wrote:

Well said Michael. I just got mine on the weekend and it is flawless - I am absolutely thrilled with it.

Great news on your purchase. Which model did you buy in the end? Did you get yourself a contrast colour fret?

Thanks Moxxey! I got a grey V1-40. Check it out in the 'flash' thread. I didn't buy a fret - for me that was an unjustifiable cost. Thinking of making one - how hard can it be to get a bit of coloured fabric and stretch over a panel with a couple of holes stamped in it. Could be fun too! Has anybody else thought of doing this?