Nobackup wrote:

So DOA is the term used here in Germany by the dealer... DOA = dead on arrival

The dealer came back with the new tv each time the same issue

I am paying a premium for this device the quality should be perfect ... If you don't like my naming then don't read ... In the old days they ensured all is good today they have to cut costs to drive market share to stay in business ... Here the usual quality has gone down hill. Bfcat is fact if the dealer come every time with a product and has to hope that all is ok

I agree they now have 12000€ of damaged stock, just from me but it was the dealer that was convinced that the next one would be better, and in Germany he must fix the problem if he is aware of it immidiatly as that was he consumer protection law states..... In th es some one would just setup a class action suite ... That can't be done here... So they really need to solve thier problem ...

They are not shipping crap thier shipping is crap .., as that is how the tvs are damaged if you have one in front of you really simple to see where the issue comes from is he two half es rubbing together in the box !!!! Dealer also mentioned that he now finds the same problem on every shipped device he has.. But again your mileage might vary ...

so like I said perfect 15-10 years ago ... But now gone way down hill. And at 3000€ for a tv I dont see why I should expect anything but perfect ... our do I need to buy one of the big 55 tvs from the showroom for 69,000€. Before the quality is ok ?

Dealer is in a panic as he has another 4 devices from other clients with exactly the same problem ... So with 8 DOA from 5 customer sales ... That does seem a little bad on the quality side me thinks .... But your mileage may vary :) .... b&o now have dead stock to the tune of 28,000€ from one dealer ... That's the way to go out of buisness ....

HasI have no doubt when the actually admit that they have a quality issue and add 4 pieces of paper for let's say 0.10€ then they will be able to actually take some profit on this and not just ship defective devices across Europe and the world that they have to ship back to Denmark to repair ... :)

Perhaps this site could help them understand that. There is a problem and fix it quickly ... That's if any one from B&O actull reads this ... Contact me via Im me for details on how to fix it guys ....as you told my dealer that it could never be your problem as that would be below your quality standard ....

Nothing is perfect and it is completely new. You give b&o a bad name calling quality "going down". I have a V1 and I haven't noticed what you talk about yet and no pictures from you either?

If someone would show me how to I have a whole series of 8 pictures which we sent to Denmark...

My V1 was in soft foam material put in white harder styrofoam.

The soft foam does not protect it as its due to the two halves rubbing together ! where the foam is not between the two halves where the 

I would take it easy and not demand tv after tv. The thread title makes me sad and that your argument is that I should not read it if I don't like it.

Its not me demanding I actually have the First one still standing here the dealer is  the one that either brings one to my home to replace only to take it away again ... as he is told there are no issues from denamark !!

Perhaps the tv is called doa but why exchange when a solution is not ready? Makes no sense. Perhaps the earlier where shipped without the foam wrap around it that mine had? Who knows.

Again the dealer is the one driving this ... I even told him Ill just switch to a white one as its not so obvious ... and then wait for a final fix ...

I live in Sweden and we have similar laws, however I would try to relax and exchange when a solution is ready and focus on better things instead of throwing their name in the gutter.

You a fanboy ?   ... who's throwing who's name in the dirt ... with 4 out of 4 devices defect ..i think its just a fact ...  poor quality ....

MartinW wrote:

Just to point out a minor thing - in Bang & Olufsen DoA actually means Defective on Arrival, not necessarily dead on arrival.

Thanks for that but the dealer actually stated Deao On Arrival ..

also

http://en.wikipedia.org/wiki/Dead_On_Arrival

Popular usage

Colloquially, anything which is received in a non-operational (broken) state can be called 'DOA' or 'dead on arrival' (or, alternatively, 'link'). If a new product, such as a link, arrives "DOA" then it is likely that the recipient will call the supplier to get a link (RMA), a transaction that acknowledges that (apparently defective) goods will be returned to the supplier for refund, replacement or credit. Sometimes it is difficult to actually detect a defective or DOA product. With computers, for instance, it might require a link to be installed and run through a test suite to detect any failed parts.

When, as with computers, product complexity is high and diagnostics are involved, the medical metaphor is perhaps appropriate, as link might be required to determine if the product "is really dead".

In another context, "dead on arrival" may be used to describe an idea or product that is fundamentally flawed, and therefore viewed as an utter failure from the start. For instance, if television producers decided that a pro wrestling tournament were to air on a women-oriented network, the concept would be considered "dead on arrival".

bsantini wrote:

Where is the V1 made/shipped from?

It's made in the Danish factory, my dealer told me.

Do we need to resurrect the Danish v Chinese production quality discussion again? :)

Oh gosh, no Moxxey pleaseeeeeeeeeeeeeeeee!!!

Nobackup wrote:

You a fanboy ?   ... who's throwing who's name in the dirt ... with 4 out of 4 devices defect ..i think its just a fact ...  poor quality ....

Yes of course I am a fanboy, why else be here? 🙂.

I have not unpacked my V1 more than to look at it yet because I have not received the stand yet.. The retailer says it will take two weeks. I think that if anything is bad. The stand could very well be included in the same box. 

If you like you could send the pictures to me and I can upload them via dropbox and link them here. Or just do that yourself, it is much easier than using the image upload feature on beoworld.

With a risk of getting an enemy here - wich I must say, is not my intention. Just to see it from another angle. 

I agree in general, B&O is a premium brand with a very high price policy, the idea I think is that not every one shall own a B&O product, just like every other Luxury brand.

However you have bought the cheapest  tv they have. The tv has rounded edges and is painted. This makes it more fragile than the other products - the more expensive set s of tv, the ones that thas glass and metal framing. If you have bought the BV10 you wound not have experienced the same types of problems - they simply dont exist. 

The V1 simply gets more fragile when shipping or when in your home than the other more expensive tvs just because of the way it is built. If they would have made the V1 just the way it is but instead of painting it they would have polished it - then you would not have an issue.. 

Keep the V1 you have untlit they have solved the shipping issue.. It is still a good tv, with or without paint scratces. 

As other people here Im very curious to see a picture of the damaged tv.. 

I appreciate your perspective but disagree.

At £2500 for a 40" TV then the consumer has every right to demand the highest standards.

I would if I was buying a Samsung at half the price then the same rule applies  - I am not aware of any such issues with the V1 so all in principle anyway.

So if you bough an Audi A1 or BMW 1 series, you would accept a poor paint job on a car costing twice that of a Kia/Hyundai etc?

The problem for B&O is that just like the above mentioned car brands, the cheaper makes are really upping their game and the gap is beginning to close. The same applies to TV's.

The V1 might not be the TV everyone can own, but it should be the one most people would like to at least aspire to own. The £2,500 price tag certainly gets it within the right price range, but for me apart from it's sound it offers nothing as a lead in B&O product. Add to that it's non traditional B&O cosmetics(being polite) and any upcoming Apple TV.....