I bought a pair of E8 earphones last Oct and found some sound problem in Feb. Given it had some sound problem, I sent it back for repair under warrant by filling the webform to get the courier to pick up and return in early March. Now 2 weeks or so has gone by and I haven’t heard from B&O customer support since. No email acknowledging the good receipt, no ETA for repair, no update whatsoever. It like my request and return of earphones had never exist. I have tried calling their hotline in UK office hours and all I have is a recording telling me to call during UK office hours. Seriously? Tried to email customer support I only have response couple days later every time I emailed them. All I get is those “you are valuable, we will forward your message to support team to follow up, blah blah blah” So is it just me who get this kind of “support” or it is a common thing? This is the first time I ever bought a B&O product. And with this experience I can’t say I intend to do it again despite all the excellent products B&O makes... :(