Yes, seems all stores in Australia are closing and may/ will reopen/ relaunch at some point.

I think its fair to say it has been a bit of a mess for Bang & Olufsen in Australia. I feel sorry for some the very good staff who have been less than supported.

You would think Melbourne as a city of 5 million and Sydney a city of 5.6 million would be able to support a store or two!

 

Regards

 

David

Wow, indeed what a surprise considering how much money Kennedy would have put in to create the Melbourne "experience" store.  It's a shame you can't see the store from the outside because the majority of windows have advertising on them which you actually miss.

Kennedy would have also spent a lot on the sponsorship of the Richmond Tigers (AFL) and the Sharks (NRL)

I would have thought Melbourne and Sydney would have been large enough to support both stores.

I do wonder why the agreement came to an end?  I thought B&O was profitable in Australia.

It's a troubling time for the many staff who have the experience of the customer base and the products that may not transfer to the new "agent".  I wish them luck.  

Also troubling is what happens to any warranty claims in this time?

the end of the e-mail does state we look forward to the relaunch of Bang & Olufsen in Australia and New Zealand and look forward to serving you at our new locations 

Looks like that for New Zealand as well -- though perhaps something good will

come up.  I love my B&O gear and want to keep it serviced.

 

 

Hi John

I appreciate your sentiments re Kennedy - they launched the Melbourne store and never invited the (us)  customers.  Everyone knows you don't forget the people that actually buy your products. 

Well a quick look at the company that is taking over MJ Invest Pte Ltd, i thought signified Singapore. 

So https://beostore.com/company-profile shows that they are a huge distributor already, so that's a positive.  

My previous experience in the Singapore store 2 weeks ago was quite vague, so let's hope the existing talent can be retained when some other new stores open.  

I mean the existing staff know the customers.  They have been to our houses.  They know our layouts, our products, etc.  Fingers and toes. 

I suppose another speed hump us Aussie B&O customers must endure. Plus a u-turn if I am not wrong in heading back to Singapore.

Perhaps Singapore will pickup some staff members moving forward, its tough for them. 

How MJ will manage Australia remains unknown. Just hope they end up with a working model as now the last two Australian Master Agents have failed badly.

I noticed Emerald Group Investments website is suspended www.eginvestments.com.au. Wonder why?

Store are still noted below for now. Though with the AFL season ending no doubt the Richmond sponsorship will cease.

http://www.beostore.com.au/

mmmm...

Beoaus.

Well as a recent client of this new arrangement I would have to say I am very impressed!

Premium Sound in St Kilda did a great job at keeping me informed - especially during the turbulence of the ending of the previous distributor. My order got caught in the middle, but Premium Sound went to great lengths to keep me satisfied.

I was also impressed with their care and attention to detail - especially understanding that I was a long time B&O user. My new Beovision 14 perfectly matches the blue of my 17 year old Beolab 6000s. Somehow the old 6000s now sound richer - but I could be biased. The picture quality of the Beovision 14 is light years on from our old beloved Beocenter 1 (I will miss the iconic wine glass silhouette).

A big thanks to Pat, Daniel & Paul at Premium Sound.

A few snaps of the old & new generations.

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Welcome Stephen !

Nice pictures.

I am glad you got such good service.

I also went in to Premium Sound at St Kilda this morning to have a goosey gander.

Highly impressed with the customer service.

I thought it was going to be some chop shop. But it was marvellous and high end.

One person bought something and they walked out to the car with him to help. I thought I only did that.

Although I won’t buy Bose anymore for home audio. They had a good setup of that too. But it’s B&O as soon as you enter and it’s not stuffy. It’s welcoming.

Aussie Michael wrote:

I also went in to Premium Sound at St Kilda this morning to have a goosey gander.

 

 

Highly impressed with the customer service.

 

 

I thought it was going to be some chop shop. But it was marvellous and high end.

 

 

One person bought something and they walked out to the car with him to help. I thought I only did that.

 

 

Although I won’t buy Bose anymore for home audio. They had a good setup of that too. But it’s B&O as soon as you enter and it’s not stuffy. It’s welcoming.

 

Good to hear - that store has been around for decades.

At one point, back when I had my Sony Trinitron TV which I bought from the then Sony One Store in the city; when that store closed one of the sales guys ended up at the now Premium Sound store selling Bose and Sony ES kit.

As I best recall, back in those days it was Denman HiFi, and later became a Bose 'premium' store.

Good to hear that their customer service skills are what they should be and that the store exudes a high end feel.

It will be interesting to see how things pan out with the relaunch of the dedicated B&O stores - if it happens of course!

Cheers

John..