B&O App + multiroom problems with BeoPlay A9

10 replies
N(
Offline
NVGAE (archived2)
Bronze
Posted March 24, 2018 at 12:21 GMT
#2104803

Hi guys,

I have  a problem that is driving me mad and I was hoping someone could help me out :)

My problem is the following: I play music via my BeoSound Moment connected to my BV Horizon. In my bathroom I have a BeoPlay M5 and in  my bedroom I have a BeoPlay A9. Everything works as it should EXCEPT that I cannot expand the music to my BeoPlay A9 and control the volume  via the B&O app. I can expand the music to the M5 without problems but never to the A9. 

I can manually join multiroom on the A9 by tapping on the back but if I join via the app, the app shows likeI've joined but the volume is 0 and I nothing happens if I turn the volume up. If I then turn up the volume manually on the A9 nothing happens as well (I need to manually join again ). So either there is something wrong  with the App or my A9.

Has anyone else had problems like this and maybe found a solution?

Hiort
Offline
Hiort
Gold
Posted March 24, 2018 at 14:46 GMT
#2104804
Have you tried a factory reset of the A9?

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
C(
Offline
CasperI (archived2)
Bronze
Posted March 24, 2018 at 14:57 GMT
#2104805

I would try to turn the router off for a couple of minutes and back on.

That can sometimes solve these weird problems.

N(
Offline
NVGAE (archived2)
Bronze
Posted March 24, 2018 at 15:15 GMT
#2104806

I have tried everything. This is not a new problem. This has been like this for two years now I think - sometimes it worked for a couple of days and then not  (no idea why or how).

I was convinced originally that this had something to do with my internet, then after I got the M5 and everything worked like a charm I realised that my internet/router (that I also changed when I thought this was a router problem) was probably  not the cause, so that only left the App or the A9. I've done  a factory reset on the A9  countless times and turned the router on and off (and even changed the router) so...

The only thing now that I can think of is either some  problems with the app  or a problem with the A9. But if it were a A9 hardware problem wouldn't it be strange that I can join manually?

 

 

Hiort
Offline
Hiort
Gold
Posted March 24, 2018 at 16:59 GMT
#2104807

Hmm...that tricky.

I have similar setup but an A6 and no A9.

Have not experienced that problem.

When you have joined with the A9 manually, can you then interact with the A9 from the app (volume control etc)?

I would report this to Beocare.

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
Hiort
Offline
Hiort
Gold
Posted March 24, 2018 at 16:59 GMT
#2104808

I assume you have the latest version of the app?

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
N(
Offline
NVGAE (archived2)
Bronze
Posted March 25, 2018 at 08:49 GMT
#2104809

I have the newest version of all software, both on my A9, Moment and the App. When I join manually the app shows the A9 has joined but shows volume being 0 and if I change the volume nothing happens.

But if I press the X in the app I can de-join my A9 which I previously joined manually (so something works in the app albeit very little). Isn't this just peculiar. I think this must have something to do with the app... but I don't exclude a hardware problem...

What's the best way to send a support ticket to Beocare? I was hoping someone from B&O would see my posts and help me out here :D My experience sending support tickets directly hasn't exactly been positive.

Hiort
Offline
Hiort
Gold
Posted March 25, 2018 at 08:54 GMT
#2104810
Send an email to : bogo@mailgb.custhelp.com

Describe the problem as detailed as possible.

Provide the software versions you have on the app and your devices.

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
C(
Offline
cboudier (archived2)
Bronze
Posted March 25, 2018 at 09:02 GMT
#2104811
Or (better?) with the contact button in the B&O app (settings/help)
SA
Offline
Sandyb
Bronze
Posted March 25, 2018 at 14:22 GMT
#2104812

I don't think its a hardware issue.

Recently my A9 can be a bit unresponsive (i.e with delay or not responding at all) to the volume control in the app.

I'll log an issue through the app as well.

Don think i have the same issue with my BS2.

 

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