B&O 5500 turntable arm issue

15 replies
AB
Offline
abank
Bronze
Posted January 14, 2018 at 16:41 GMT
#2100251

I just bought a used 5500 system (receiver, cd, turntable, tape deck, remote) and so far loving it - but - i have an odd problem i'm hoping someone can help with...

When i press play, the arm moves over to the record and it doesnt seem to lower down enough to touch the record, and then keeps moving over till like the second or third track and then seems to meet up with the level of the record and then plays fine.

I tried adjusting the slide adjustment for tracking to both sides of the scale and to the recommended 1.5 setting but that didnt help. 

I also looked at the platter and it looks ok, not bent, but it does look slightly lower on the right side than the left side - maybe that has something to do with it - but it seems so slightly off.

Thanks for your help!!

DI
Offline
Dillen
BronzeModeratorFounder
Posted January 14, 2018 at 18:38 GMT
#2100252

Sounds like the carriages steel rail has slipped out of its holder at the subchassis plate.
Perhaps the holder has broken.
Most likely due to inadequate packing.

Martin 

AB
Offline
abank
Bronze
Posted January 14, 2018 at 19:15 GMT
#2100253

Thanks for the quick reply Martin!

Do you happen to know of any resources to view images of where/how to inspect the elements you're referring to?

Thanks!

AB
Offline
abank
Bronze
Posted January 14, 2018 at 19:15 GMT
#2100254

Thanks for the quick reply Martin!

Do you happen to know of any resources to view images of where/how to inspect the elements you're referring to?

Thanks!

DI
Offline
Dillen
BronzeModeratorFounder
Posted January 14, 2018 at 20:01 GMT
#2100255

Just watch if the riding height of the carriage with respect to the deck surface changes as you (carefully) push
the carriage left and right (Beogram unpowered).
Push on the carriage housing  - not the arms.

Martin.

AB
Offline
abank
Bronze
Posted January 29, 2018 at 14:38 GMT
#2100256

Hey Martin, you were correct... when pushing the carriage, the arms change height - i took off that back cover to look in there and took the platter off - nothing looks obviously off, but i dont really know what im looking for or at ... looks like the arm/carriage slides back and forth on a silver metal rod but i dont see where/how to make any adjustments to it. Wondering if you have any advice or knowledge about it...

Thank you!!

DI
Offline
Dillen
BronzeModeratorFounder
Posted January 29, 2018 at 14:54 GMT
#2100257

Has the stel rod come off from its right end holder?

Martin

AB
Offline
abank
Bronze
Posted January 29, 2018 at 15:21 GMT
#2100258

Both ends appear to be sitting/snapped in to the black clips/holders on either end...

DI
Offline
Dillen
BronzeModeratorFounder
Posted January 29, 2018 at 15:36 GMT
#2100259

Well, if the tonearm height above the platter differs according to its position, something MUST be wrong.
Can you provide a photo or two of the innards around the area in question?

Martin

AB
Offline
abank
Bronze
Posted January 29, 2018 at 16:29 GMT
#2100260

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold