Just wanted to write a quick positive review regarding the B&O store on the Upper West Side in NYC. Rudy Taylor, the store manager, is co-ordinating a pretty large installation of a home theater and 4 other link rooms. He has been fantastic thus far (about half way through now) and I would recommend these guys for any B&O job/product. They gave great advice concerning product choice as well. I write this as a customer who has read many negative reviews of B&O stores and service in general- hopefully this gives the other side of the story some exposure.
Adam.