In Britain we have a clause which states something has to be 'fit for purpose' and, if your dealer said that you would get gapless playback support in the next feature update - in order to make the sale - then you would be able to return the product for a full refund. ie. they sold you the product with false information.

Dunno about Belgium though. Do you not have something similar?

He showed me the note on his computer, I don't have it on paper.

My dealer on the other hand is one of the best so I don't think he will make a problem if I would return the goods.

But this is the last thing I would like to do. I would like to have the product play gapless as B&O stands for reproducing music as it was recorded.

Hmmm...  difficult one this.

Remember the BS5 is software based, so anything is possible.  Remember too that B&O never makes promises, they are Danes - and Danes are cautious by nature when it comes to making sweeping or rash statements !!

However, if they see something as a serious issue - i can almost guarantee they will already be working on it.

Personally, i wouldn't sell it yet.  I mothballed my useless Beo5 for a whole year - but now look what it can do!  Give Keith Saunders a BeoSound 5 and it'll be hoovering your lounge in around 9 months time.. (that's after it's done the washing up of course).

Lee

That was one of the things i remember asking my dealer about too here, and he confirmed that they were going to upgrade that (considering it is a BASIC function that other cheap products have standard).

Hypothetically- if i was in the market to buy one, the fact that you can't yet paly mp3's like cd's completely stops me from even imagining buying one. (you can't fast forward through a track, another basic function, even the BS2 does it).

My advice is, yes hang on to your BS5, you've bought it now, and it's still an incredible product and there are alot of really positive aspects you can appreciate until the gapless is resolved; M.O.T.S which is excellent, ease of use, sound quality, being very upgradeable, etc etc

Beogen wrote:

But this is the last thing I would like to do. I would like to have the product play gapless as B&O stands for reproducing music as it was recorded.

Oh. I was a little confused as the post gave me the impression you weren't happy and were thinking of selling it on ;)

In that case, I'd do what 9LEE says and wait for the gapless software update. It will come, I'm sure.

I do think that B&O confuses field updates with field development at times.

As an interim solution, would it be possible to re-rip & encode the CDs as single music files?

I don't know how practical this is if the BS5 offers no easy way to jump inside titles, but I'd expect the "gapless" recordings to be either classical music or live concerts, which you'd mostly want to listen in original order anyway...

Hi Beogen:

BS/BM5 setup is a software based product, so all could be possible but you have to be patient. In this way, I've read this yesterday:

Personnally, I never trust any promise, from B&O or from anyone trying to sell me something.

If a certain feature is important to me, I want to see it working!

In your case, it is no-one's fault, as your dealer truly beleived what was announced by B&O. It is just that the list of future features is not garanteed.

I like the Beosound 5 but not with the current software, so I'll refrain until it's got all the features I need.